Euc Executive Support

2 days ago

Singapore TechBridge Market Full time

If you are passionate about playing a key role in the success of a purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge, we want to hear from you

Our client is a well-established brand in the Technology industry and is now looking for a passionate and driven
**EUC Executive Support **to join their team.

This is an exciting opportunity to expand your skillset, and achieve job satisfaction and work-life balance.

**Key responsibilities**:

- Single point of contact for all IT issues and escalations.
- Relationship Management is able to engage and resolve senior stakeholders' issues.
- Excellent troubleshooting skills on Windows 10, Azure, AD, SCCM, Ivanti, and 0365.
- Experience in using elevated privileges.
- Extensive knowledge of Autopilot Intune Build.
- Hands-on experience in SCCM Application Deployment.
- Hands-on experience in managing Active Directory EUC GP Management.
- Hands-on experience with Citrix Storefront and VDI provisioning.
- Prior experience in troubleshooting Zscaler VPN issues.
- Experience in modern EUC/services hosted on Azure.
- Good awareness of Ivanti Control App Controls.
- Experience in using GTA Remote Console and able to diagnose and resolve technical incidents remotely.
- Able to diagnose and resolve Dell Laptop Hardware faults.
- Able to resolve faults with all Microsoft Products such as Teams, MS Office and O365.
- Troubleshoot and resolve technical problems relating to facilities - wireless networks, peripheral devices such as printers, scanners, and mobile/smartphones.
- Stakeholder and Vendor Management skills and ability to work with global teams for the resolution of incidents.

**Key Skills/Knowledge**:

- Excellent knowledge of Windows 10 O/S.
- Excellent communication skills and ability to converse with management at all levels.
- Troubleshooting skills and ability to resolve problems independently.
- Good knowledge of AD and other EUC tools outlined above.
- Flexible working hours as per business requirements.
- ITIL Service Framework.

**Experience required**:12+ years in IT Executive Support role.

Additional remarks (if any):
**Person Specification**:
I.e. Negotiating, client facing, communication, assertive, team leading/team member skills, supportive.

**WHAT’S ON OFFER**

Your interest will be treated with strict confidentiality.

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