
Senior EUC Support Specialist
5 days ago
The EUC Technical Specialist is responsible for delivering technical support to end-users, resolving complex technical issues and providing high-quality solutions.
Key responsibilities include:
- Providing timely and effective technical support to end-users via various communication channels
- Responding to and resolving service tickets in accordance with Service Level Agreements (SLAs)
- Creating new report templates and formats for data analysis and visualization
- Collaborating with cross-functional teams to understand support requirements and develop creative solutions
The ideal candidate will have a strong background in IT operations and support, with experience in managing EUC technologies and applications.
Technical Skills
- End User Computing (EUC) technologies
- Desktop Endpoint Management
- Win10/11 Security Patch Management
- Asset Management
- GPO policy management
- Active Directory Administration
- SCCM administration
Qualifications
- Bachelor's degree in IT or related field
- At least 2-3 years of experience in managing IT operations and support, EUC and application support
- Strong technical knowledge of EUC technologies and applications
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
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