Senior Support Engineer

1 week ago

Singapore AsiaPac Technology Pte Ltd Full time

**Key Responsibilities**

~ Technical Support
- Provide L2 technical support and advice to users on systems-related issues or queries, O365 Services
- Perform administration/maintenance and works toward continuous optimization of systems performance
- Standby with on-call availability with varied shifts including nights, weekends and holidays.
- Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations

~ Cross group collaboration
- Work closely with all technical group to on-board technical knowledge of solution offerings related to EUC, inclusive of vendors and partners as needed

**Qualifications/Experience/Knowledge**

~ Diploma/Degree or other equivalent

~ At least 8 years of experience
- At least 5 years of EUC support experience
- At least 3 years of devices implementation/migration/support experience

~ Technical knowledge infra stacks i.e. basic networks, security, printers, desktops/laptops/mobile devices

~ Technical knowledge of Windows Operating Systems, Mac OS, iOS, Android

~ Microsoft Domain management, DHCP, DNS, Active Directory Services (AD)

~ Comprehensive knowledge of desktop packaging, distribution and provisioning technologies

~ Comprehensive knowledge of end point security, remediation and imaging

~ Understanding of Cloud - O365 and Device Management tools like Intune, Azure AD, profile setups

~ Understanding knowledge of network and security

~ Possess strong problem-solving skills and able to prioritise and manage multiple tasks

~ Strong communication skills
- Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
- Able to interact with various levels of internal and external stakeholders both in written and verbal forms

~ ITIL certification will be an added advantage

**Job Types**: Full-time, Permanent

**Salary**: From $4,000.00 per month

Schedule:

- Monday to Friday

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