EUC Support Specialist

4 days ago

Singapore beBeeEndUserComputing Full time $120,000 - $180,000
Job Description

We are seeking a seasoned IT professional to lead our EUC Support Team. The ideal candidate will have hands-on technical expertise and leadership skills to deliver high service standards while driving end-user computing projects and compliance initiatives.

As an EUC Support Team Lead, you will oversee daily IT support operations, manage a team of engineers onsite at our client location, and ensure timely resolution of IT incidents and requests.

Key responsibilities include:

  • Leading and managing a team of IT support engineers to ensure SLA/KPI targets are met.
  • Providing Level 2 IT support across desktops, laptops, mobile devices, AV systems, and collaboration tools.
  • Overseeing IT ticket lifecycle and escalations using ITSM platforms.
  • Administering Microsoft 365, Active Directory, Exchange, and VMware environments.
  • Delivering IT initiatives such as EUC refresh, SharePoint/email migration, and security hardening projects.
  • Ensuring endpoint compliance with CIS benchmarks and security policies.
  • Acting as escalation point for major incidents, ensuring timely resolution and communication.
  • Managing IT asset inventory, procurement, and lifecycle processes.
  • Mentoring junior engineers, driving knowledge-sharing, and maintaining SOPs and KB articles.

Requirements:

  • Diploma/degree in Information Technology, Computer Science, or related discipline.
  • 8–12 years of IT support experience, with 2–3 years in a lead/supervisory role.
  • Hands-on experience with Microsoft 365, Active Directory, Windows Server, VMware.
  • Familiarity with ITSM frameworks (ITIL) and platforms.
  • Experience with MDM platforms.
  • Strong leadership, communication, and stakeholder management skills.
Required Skills and Qualifications

The ideal candidate should possess the following skills and qualifications:

• Strong leadership and communication skills

• Hands-on experience with Microsoft 365, Active Directory, Windows Server, and VMware

• Familiarity with ITSM frameworks (ITIL) and platforms

• Experience with MDM platforms

• Strong analytical and problem-solving skills

• Ability to work effectively in a fast-paced environment

Benefits:

This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Others:

We are committed to providing a safe and inclusive work environment that values diversity and promotes equality. We encourage applications from candidates of all backgrounds and perspectives.

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