Support Engineer

2 days ago

Singapore LMA Full time

LMA SingaporePosted 3 hours ago Permanent S$60k - S$72k

**Support Engineer (EUC) - Network**

**Key Responsibilities**

**Technical Support**
- Provide L1/L2 technical support and advice to users on EUC related issues and queries, systems-related issues or queries, M365 Services, and network related issues or queries.
- Perform administration/maintenance and works toward continuous optimization of systems performance, network performance and network connectivity.
- Standby with on-call availability including after office hours, weekends and public holidays.
- Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
- Cross group collaboration
- Work closely with all technical groups to on-board technical knowledge of solution offerings related to EUC, inclusive of vendors and partners as needed.

**Qualifications/Experience/Knowledge**
- Diploma/Degree or other equivalent
- At least 5 years of experience
- At least 3 years of EUC support experience
- At least 2 years of devices implementation/migration/support experience
- Technical knowledge infra stacks i.e. systems, networks, security, printers, desktops/laptops/mobile devices
- Technical knowledge of Windows Operating Systems, Mac OS, iOS, Android
- Microsoft Domain management, DHCP, DNS, Active Directory Services (AD)
- Comprehensive knowledge of desktop packaging, distribution and provisioning technologies.
- Comprehensive knowledge of end point security, remediation and OS imaging.
- Understanding and knowledge of Cloud technologies, M365 and Device Management tools like Intune, Azure AD, etc..
- Understanding and knowledge of network architecture, routers, switches, firewalls and network security.
- Possess strong problem-solving skills and able to prioritise and manage multiple tasks.
- Strong communication skills
- Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams.
- Able to interact with various levels of internal and external stakeholders both in written and verbal forms.
- ITIL certification will be an added advantage.
- Have working experience with System information or IT Services company would be an advantage

Company Reg No.: 201131609D | License No.: 11C4684 | Febrianto

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