Helpdesk Support Officer

6 days ago


Singapore WSH Experts Pte Ltd Full time

**Job Description**:

- Escalation to L2 Support. General Support
Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.
Printer Related Support: Install, Configure, Escalate to Vendor.
Monthly Random Laptop Checks
Corporate SIM Card assignment, maintain Mobile number listing.
Network Support
Fault reporting: VPN, Internet Connection
Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network (VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.
Meraki Device Admin, device whitelisting, blacklisting, etc.
Sophos Central Admin, Device and user group assignment, etc.
Ruckus Admin, reset Ruckus APs, adjust settings, etc.
Cybersecurity Support
Send Staff Advisory
Create KnowBe4 User
Daily Firewall Security Checks
Daily Sign-In Checks ( 3CX Support, Asset Management)
Asset Issuance, Loan Issuance, Track and maintain asset listings.
To assist in stock-taking exercise, if required.
Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

**Job Requirement**:
**Requirements**:

- Diploma Holders in IT
- Experience in Helpdesk Support is preffered

**2. SKILLS**:
**Job Overview**:
- Date Posted
- September 6, 2025- Location
- Islandwide- Offered Salary:

- $2800 - $3000 / month- Experience
- 1- Qualification
- Diploma- Position Level
- Executive- Number Of Vacancies
- 5

**WSH Experts Pte Ltd**:



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