Technical Helpdesk Support Officer

2 days ago

Singapore Convera Full time

Technical Helpdesk Support Officer - Singapore

Are you passionate about providing a world-class customer experience? Do you want to unleash your potential for a global FinTech company that is passionate about moving money for better?

If so, join our team here at Convera as a Technical Helpdesk Support Officer

Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully Candid

We are the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

We make moving money so easy, that any company in the world can grow with confidence

This role:
The primary focus of this role is to provide outstanding technical support to Convera corporate clients. You will acquire an in-depth insight into our products to provide a 1st class technical support & implementation service, to achieve a resolution to technical issues affecting clients, while retaining and increasing revenue.
- Providing direct troubleshooting support to clients and client facing employees, liaising with technical support teams to achieve resolution to technical issues affecting clients
- Conduct discovery workshops with clients and design the appropriate solution to meet client requirements
- Assisting to identify and implement client process improvement opportunities through technical enhancements and standardisation of business processes
- Participate in User Acceptance Testing (UAT) representing customers within the APAC region
- Input to new Product feature design
- full training on Convera and its products will be provided.

You will ideally have:

- Technical Customer Service experience in a busy call center environment - we want you to be passionate about providing an amazing level of service
- Experience of providing technical support, from any industry
- Excellent written and spoken English & Mandarin is a must have
- You must display a passion for delivering first class levels of customer service
- Excellent communication skills
- Team player and can-do attitude that wants to learn
- Cantonese language skills is a bonus, but not essential

Join us, and let’s move money simply, securely, smartly

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

LI-AS1

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