IT Helpdesk Technical Specialist

2 weeks ago

Singapore beBeeTechnical Full time $40,000 - $80,000
IT Helpdesk Agent Role

The role of the IT Helpdesk Agent involves working closely with end-users, IT support staff and vendors to ensure timely resolution of issues reported and requests submitted.

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Key Responsibilities:

  • Provide technical assistance to end-users via phone calls, emails and remote desktop sessions.
  • Troubleshoot complex IT queries and requests in a matrix environment.
  • Raise tickets in Remedy and manage call queues efficiently.
  • Generate Excel reports and maintain accurate records.
  • Collaborate with the helpdesk team to resolve issues effectively.

Requirements:

  • A bachelor's degree in business, computer science or a related field is preferred.
  • At least 3-4 years of experience in IT helpdesk roles.
  • Proficiency in MS Office products and basic IT services is essential.
  • Fluent English language skills and excellent communication abilities are required.
  • Understanding of one or more of the following disciplines: open systems, mainframe, storage, network, web/application/middleware services or service management functions.

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