Helpdesk agent

2 days ago

Singapore OPUS IT SERVICES PTE LTD Full time
Roles & Responsibilities

Job Descriptions

  • Raise the tickets into the ticket management system (ServiceNow).
  • Some basic triaging.
  • Assign the ticket status and provide an update to the ticket requestor.
  • Please support any ticket-related report/stats generation as and when needed.
  • Backfill requested.
  • Preferably with IT background with experience in Level 1/1.5 Helpdesk Support
  • Conversant in spoken and written English, possess positive work attitude.
  • Apply basic helpdesk etiquette in dealing with users via calls or emails.
  • Experience in working with and using:
    • Customer Relationship Management System (CRM) or Integrated Ticket Service Management (ITSM) Tool
    • Microsoft Outlook and Email
    • Microsoft Excel and Microsoft Word
Tell employers what skills you have
Outlook
Troubleshooting
Microsoft Excel
Written English
Technical Assistance
Hardware
Ticketing
Service Management
Information Technology
Customer Relationship Management
Service Desk
Windows
ServiceNow
Microsoft Word
Technical Support

  • Helpdesk Agent

    1 day ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    24x7 helpdesk agent - 12 hours shift (Mainly 7pm to 8am or 7am - 8pm on weekends). Work 3 shift a week and rest 4 days. - English speaking - Location at HPTC commonwealth - Shift allowance of $150 monthly - O levels and above 1 - Customer Experience Management 2 - Customer Service Management - 24x7 helpdesk agent - 12 hours shift (Mainly 7pm to 8am or 7am...

  • Helpdesk Agent

    2 weeks ago

    Singapore SAKSOFT PTE LIMITED Full time

    Experience : 3-5 Years Role : Helpdesk Agent Key Skills: Understanding of one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development. ITIL Foundation certification is preferred. Key Responsibilities: To manage the technology...

  • IT Helpdesk Agent

    5 days ago

    Singapore HUANG HE CONSULTANCY PTE. LTD. Full time

    **IT HELPDESK AGENT** Immediate Vacancy for IT Helpdesk Analyst **Job Requirement**: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Familiar with Ticketing System...

  • IT Helpdesk Agent

    2 weeks ago

    Singapore NTT SINGAPORE PTE. LTD. Full time

    Job Title: Helpdesk Agent (L2) – IT Service Management Employment Type: 12-Month Renewable Contract with NTT DATA Singapore (Deployed to a Leading

  • IT Helpdesk Agent

    5 days ago

    Singapore NTT SINGAPORE PTE. LTD. Full time

    Roles & Responsibilities Job Title: Helpdesk Agent (L2) – IT Service Management Employment Type: 12-Month Renewable Contract with NTT DATA Singapore (Deployed to a Leading

  • Helpdesk Agent

    3 weeks ago

    Singapore SAKSOFT PTE LIMITED Full time

    Roles & ResponsibilitiesExperience: 3-5 YearsRole: Helpdesk AgentKey Skills:Understanding of one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development. ITIL Foundation certification is preferred.Key Responsibilities:To manage ...

  • Helpdesk Agent

    5 days ago

    Singapore SAKSOFT PTE LIMITED Full time

    Roles & Responsibilities Experience: 3-5 Years Role: Helpdesk Agent Key Skills: Understanding of one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development. ITIL Foundation certification is preferred. Key...

  • IT Helpdesk Agent

    4 weeks ago

    Singapore NTT SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title:Helpdesk Agent (L2) – IT Service ManagementEmployment Type:12-Month Renewable Contract with NTT DATA Singapore (Deployed to a Leading Bank)Work Location:Alexandra Building, SingaporeAbout the RoleWe are seeking an experienced Helpdesk Agent (L2) to join our client's Group Infrastructure & Platform Services (GIPS) division...

  • Helpdesk Agent

    1 day ago

    Singapore TANGSPAC CONSULTING PTE LTD Full time

    Roles & Responsibilities Responsibility The Helpdesk agent will work directly with end users, IT support staff and vendors to ensure timely ticketing of the issues reports and requests being made. Log, monitor, and escalate support tickets using helpdesk systems to ensure efficient incident management. Support routine maintenance tasks such as...

  • Helpdesk Agent

    5 days ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    24x7 helpdesk agent 1. Handle first level enquires, primarily incoming calls 2. Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns - 12 hours shift (Mainly 7pm to 8am or 7am - 8pm on weekends). Work 3 shift a week and rest 4 days. - English speaking - Shift allowance of $150 monthly - O levels...