Helpdesk Agent

6 days ago

Singapore SAKSOFT PTE LIMITED Full time
Roles & Responsibilities

Experience: 3-5 Years

Role: Helpdesk Agent

Key Skills:

  • Understanding of one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development.
  • ITIL Foundation certification is preferred.

Key Responsibilities:

  • To manage the technology ticketing impacting group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America.
  • The Helpdesk contract agent will work directly with end users, IT support staff and vendors to ensure timely ticketing of the issues reports and requests being made.

Key Requirements:

Education:

  • Bachelor's degree in business, Computer Science, or related discipline required.
  • Candidates with 3-4 years of experience in working with IT Helpdesk roles.
  • Proficient with MS Office products, knows a bit about IT Services such as desktop, software and able to do Excel reporting.
  • Fluent in English and can manage calls easily.
  • Candidate will work with Helpdesk and perform varied tasks such as attending user calls, user emails, raising tickets in Remedy

Essential:

  • Experience: 4-5 years managing complex IT queries and requests in a matrix environment or Operational Line experience is preferred.
  • Above average and exceptional written and oral communication skills
Tell employers what skills you have
A+
Troubleshooting
Microsoft Office
Oral Communication Skills
Technical Assistance
Hardware
Ticketing
Service Management
Mainframe
Application Development
Information Technology
MS Office
Service Desk
Windows
ITIL
Technical Support

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