Helpdesk Agent

6 days ago

Singapore TANGSPAC CONSULTING PTE LTD Full time
Roles & Responsibilities

Responsibility

  • The Helpdesk agent will work directly with end users, IT support staff and vendors to ensure timely ticketing of the issues reports and requests being made.
  • Log, monitor, and escalate support tickets using helpdesk systems to ensure efficient incident management.
  • Support routine maintenance tasks such as software updates, antivirus checks, and system backups.

Education:

  • Bachelor's degree in business, Computer Science, or related discipline required.
  • Atleast 2 years managing complex IT queries and requests in a matrix environment or Operational Line experience is preferred.
  • Candidates with 2 years of experience in working with IT Helpdesk roles.
  • Proficient with MS Office products, knows a bit about IT Services such as desktop, software and able to do Excel reporting.
  • Candidate will work with Helpdesk and perform varied tasks such as attending user calls, user emails, raising tickets in Remedy
  • Understanding of one or more of the following disciplines is required:-Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development.
  • ITIL Foundation certification is preferred.
Tell employers what skills you have

Troubleshooting
Technical Assistance
Hardware
Ticketing
Service Management
Mainframe
Application Development
Information Technology
MS Office
Service Desk
Windows
Excel
ITIL
Customer Service
Incident Management
Technical Support

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