Senior Helpdesk Support Officer

2 days ago

Singapore CGS-CIMB SECURITIES (SINGAPORE) PTE. LTD. Full time

**About the role**

CGS-CIMB Securities International Pte. Ltd is one of the leading integrated financial service providers in Asia. With a global presence in over 20 countries, and backed with an award-winning research team, the Company is well-positioned as Asia’s leading financial gateway, providing well researched and in-depth analysis of financial products. You will be part of a dynamic IT Helpdesk Team in our corporate to provide and support challenging multi-platform systems to ensure the services availability for our fast-growing businesses in the Asia region.

**Responsibilities**:
The incumbent will be responsible for:

- Manage Helpdesk team and ensure team’s services meet the agreed upon SLA
- Providing timely and quality resolution for helpdesk related incidents
- Completion of helpdesk tasks within the agreed timeframe and with quality
- Timely escalation of incidents to other teams for quick resolution of the reported problems
- Provide L1 line support and training for the Helpdesk teams and other IT Services staff
- Updating and maintaining the Software and Hardware Inventory
- To liaise with 3rd parties helpdesk’s and vendors for getting the required support
- Laptop/PC preparation before deployment
- Deployment/Relocation of PC/Monitors & trading terminals as and when requested
- Laptop endpoint security
- Amazon Workspace Image Preparation & Cloning
- Amazon Workspace Deployment
- Manage 0365 1st level support
- ITSM Improvements
- Patch Management
- Audio & Visual Meeting Rooms Support
- Handle and support senior management users
- Mobile Support
- Manage of projects assigned by Helpdesk Lead
- Create documentation for operators and self-service users Improve user experience using solutions and automation as identified through user feedback, research and testing - Advise and contribute to the planning and maintenance IT hardware as well as inventory maintenance

**Job Requirements**

To thrive and be successful in this role, you must have / be:

- Diploma in IT or equivalent with minimum of 5 years working experience.
- At least 2 years of leading in a team
- Hands on Desktop Support Experience, and familiar in supporting MS Operating Systems & MS Office
- Proficient in Hardware Support
- Familiar O365 products suit such as Outlook Online, Teams and OneDrive administration and support is

preferred
- Working Virtual desktop deployment such as Amazon Workspace
- Good communication and must have interpersonal skills to manage end-user expectations
- Proactive and strong team player to work in a fast paced environment
- Familiar with ITSM process
- Composed and calm personality

  • IT Helpdesk

    4 days ago

    Singapore Selby Jennings Full time

    Our client is a growing investment management firm in Asia, seeking a Senior IT Helpdesk based in their Singapore office. Responsibilities of IT Helpdesk: Provide on-site and technical support to end users in Singapore and global offices. Serve as the SME for all IT functions, covering end-to-end IT support. Manage software, hardware, IT policies, risk...

  • IT Helpdesk and Support Officer

    4 days ago

    Singapore Grocery Logistics of Singapore Pte Ltd Full time

    COMPANY DESCRIPTION Grocery Logistics Singapore (GLS) a wholly owned subsidiary of FairPrice Group Supply Chain, is a well-established logistics player in the Fast Moving Consumers Goods (FMCG) segment, incorporated since January 1993. Other than being the key logistics provider for NTUC FairPrice and its subsidiaries, we had serviced the Dairy Farm Group,...

  • Helpdesk Support

    7 days ago

    Central Singapore PERSOLKELLY Full time

    **Responsibilities**: - Deliver day-to-day end-user computing and desktop support services for approximately 600 PC/laptops in a Windows 7/10 operating environment. - Support Microsoft Office 365 environment, including Office 2016, Office 365 Pro Plus, Visio, Project, Teams, and Skype for Business software. - Perform Windows domain account management and...

  • IT Helpdesk Support

    5 days ago

    Singapore JJ Consulting Services Full time

    Our Client is an established company in Singapore, who is seeking to recruit an IT Helpdesk Support. **IT Helpdesk Support** **Job Requirements** - ITE/ Diploma in IT/ Engineering or any related field - Recent diploma graduates with good internship experience will be considered too - Excellent communication skills with high level of customer/ people...

  • Technical Helpdesk Support Officer

    2 days ago

    Singapore Convera Full time

    Technical Helpdesk Support Officer - Singapore Are you passionate about providing a world-class customer experience? Do you want to unleash your potential for a global FinTech company that is passionate about moving money for better? If so, join our team here at Convera as a Technical Helpdesk Support Officer Motivated by our values: Customer Champions,...

  • Helpdesk Support Engineer

    3 days ago

    Singapore TALON Full time

    **Responsibilities** - Basic technical support at the EUC and network level: PC, IPad, Laptop, WAN and LAN - User Account Management (Add, Delete and Change) and follow Change Management processes. - Handle alarms raised by monitoring tools. - Helpdesk Engineer will assign/escalate to Level 2 engineer if the issue not Resolved by Helpdesk Engineer. -...

  • IT Helpdesk Agent

    3 days ago

    Singapore HUANG HE CONSULTANCY PTE. LTD. Full time

    **IT HELPDESK AGENT** Immediate Vacancy for IT Helpdesk Analyst **Job Requirement**: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Familiar with Ticketing System...

  • Helpdesk Support Officer

    6 days ago

    Singapore WSH Experts Pte Ltd Full time

    **Job Description**: - Escalation to L2 Support. General Support Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc. Printer Related Support: Install, Configure, Escalate to Vendor. Monthly Random Laptop Checks Corporate SIM Card assignment, maintain Mobile number listing. Network Support Fault reporting: VPN, Internet Connection Fortigate...

  • Helpdesk Support Specialist

    3 days ago

    Singapore AvePoint Full time $60,000 - $80,000 per year

    Job Description As a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem resolution. Key...

  • IT Helpdesk Analyst

    2 days ago

    Singapore HELIOS SYSTEMS PTE LTD Full time

    **IT Technical Helpdesk Support Needed!!** ~Strong in Chinese Mandarin Communication~ Job Requirements: - IT helpdesk first-level support - Call Centre experience is advantageous - Basic experiences with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Good communication...