IT Helpdesk Analyst

**What’s Travelport?** Travelport is a worldwide travel retail platform. Our next-generation marketplace connects buyers and sellers that share our passion for delivering exceptional travel experiences. Unconflicted and independent, we are reinventing a simpler future for travel’s complex ecosystem. **What does a great Premier Helpdesk Analyst do?** -...

There is currently an open position for an IT Helpdesk Analyst. - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Familiar with Ticketing System (ServiceNow, Jira) - Experienced in using Active Directory (Azure,...

Roles & ResponsibilitiesJob DescriptionsRaise the tickets into the ticket management system (ServiceNow). Some basic triaging. Assign the ticket status and provide an update to the ticket requestor. Please support any ticket-related report/stats generation as and when needed. Backfill requested. Preferably with IT background with experience in Level...

Roles & Responsibilities Job Descriptions Raise the tickets into the ticket management system (ServiceNow). Some basic triaging. Assign the ticket status and provide an update to the ticket requestor. Please support any ticket-related report/stats generation as and when needed. Backfill requested. Preferably with IT background with...

Smith is currently looking for a helpdesk analyst to join their IT team in Singapore. As one of the global leading independent electronics distributor, the successful applicant will play a significant role in Smith’s day to day operations as a market leading expert on global electronics sourcing, logistics and distribution. About Smith Founded in 1984,...

Roles & Responsibilities Scope of services • Attend to all incoming IT queries over the phone and resolve it accordingly. • Co-ordinate with respective camp engineer for escalated cases. • Follow up and updates cases to ensure all closure of cases. • Be responsible for completing assigned tasks on time and to the satisfaction of the users. •...

**IT Technical Helpdesk Support Needed!!** **~Strong in Chinese Mandarin Communication~** Job Requirements: - IT helpdesk first-level support - Call Centre experience is advantageous - Basic experiences with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Good...

IMMEDIATE VACANCY (SINGAPOREAN ONLY) IT Technical Helpdesk Support Job Requirements: - IT helpdesk first level support - Call Centre experience is advantageous - Basic experiences with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Good communication skills and detail in...

To provide a polite and welcoming environment for customers to report technical problems via CTC Hotline. - Perform Contract Verification and Cases Data Correction - Record Severity Level and Issue Ticket Number via ITSM - Transfer Phone calls to RC Unix engineer and service center Team Lead - Perform first level analyst for desktop and printers - Verify...

**Customer Service Helpdesk (L1 Support) (102)**: **Responsibilities**: - Perform follow-ups to ensure problems have been resolved. - Communicate problems and issues through weekly update in meeting - Provide suggestion and solution to user - Work with technology/ support or PMO in resolving issues - Understand and record issues for tracking or...