IT Helpdesk Analyst

1 week ago

Singapore Smith Global Services Pte. Ltd. Full time

Smith is currently looking for a helpdesk analyst to join their IT team in Singapore. As one of the global leading independent electronics distributor, the successful applicant will play a significant role in Smith’s day to day operations as a market leading expert on global electronics sourcing, logistics and distribution.

About Smith

Founded in 1984, Smith is a global distributor of semiconductors and electronic components and a trusted provider of efficiency-enhancing supply chain services to electronics and high-tech manufacturers. Smith’s investment in advanced in-house labs, a highly trained professional team, and strategically located global support centers offers our partners complete sourcing, inventory management solutions, cost-saving program, and more.

Our purpose is to solve supply chain problems for manufacturers of any product that uses electronic components. We’re committed to providing a friendly and team-oriented workplace and culture for our employees and to leave the world a better place than what we found.

As a privately held company, Smith employs more than 700 people worldwide, last year with over USD3.4billion in sales revenue. Smith's regional hubs in Houston, Hong Kong, and Amsterdam are ISO-certified. In addition, sales and purchasing offices are located in Austin, Beijing, Silicon Valley, Guadalajara, New York, Beijing, Berlin, Shanghai, Shenzhen, Seoul, Taipei, Penang, Cluj-Napoca, Munich, and Bangalore.

**Key Responsibilities**:
To administer, monitor and maintain the Information Technology infrastructure to ensure technical bases and end users are operational and working efficiently.

Maintenance of desktop PCs, patches, updates, etc.

Monitor and maintain Microsoft Windows Servers and Active Directory

Backup IT Administrator(s) as needed on any technical issues

Manage PC setup and deployment for new employees using standard hardware, images and software

Perform workstation hardware and software upgrades as required

Maintain inventory of all equipment, software and licenses

Assist PC and IT accessories procurement

Collaborate with other team members in the IT department (regional and global) to support corporate ad-hoc projects or perform any IT related assignments

Must be willing to work after hours when necessary

**Requirements**:
Strong sense of responsibility, independent, self-motivated, can do attitude and customer
- oriented

Good command of English and Mandarin

Not Specified

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