Helpdesk Assistant

Roles & ResponsibilitiesScope of services • Attend to all incoming IT queries over the phone and resolve it accordingly. • Co-ordinate with respective camp engineer for escalated cases. • Follow up and updates cases to ensure all closure of cases. • Be responsible for completing assigned tasks on time and to the satisfaction of the users. • Must...

**Job Responsibilities: **Provide IT Helpdesk Support**: - Respond to user inquiries and troubleshoot technical issues. - Assist with software installations, updates, and configurations. - Maintain and support hardware, including computers, printers, and other peripherals. **Domain Migration Assistance**: - Support the migration of user accounts, data,...

**IT Helpdesk** - Working Location: Pasir Panjang - Working Hours: Mon-Fri - Remuneration Package: Up to $2800 (basic) **Responsibilities**: - Provide Level 1 troubleshooting and support to DGP users. - Track and manage closure for all feedbacks/queries and ensure proper closure. - Assist in data cleansing, upload and verifications in based on...

Epergene Solutions is seeking a Helpdesk Engineer to provide end-user support. This position requires proficiency in Mandarin for effective communication with users and will also require the successful candidate to have security clearance.ResponsibilitiesDeliver Level 1 (and potentially Level 2) IT helpdesk support covering desktops, laptops, network...

**Position Summary** As an IT Helpdesk Manager, you are responsible for leading a desktop support team, ensuring timely and effective resolution of IT support requests and incidents. IT helpdesk manager also responsible for overseeing, delegates, and participates in the diverse job tasks of the desktop support including but not limited to, hardware and...

Roles & Responsibilities Responsibility The Helpdesk agent will work directly with end users, IT support staff and vendors to ensure timely ticketing of the issues reports and requests being made. Log, monitor, and escalate support tickets using helpdesk systems to ensure efficient incident management. Support routine maintenance tasks such as...

**Position Summary** As an IT Helpdesk Manager, you are responsible for leading a desktop support team, ensuring timely and effective resolution of IT support requests and incidents. IT helpdesk manager also responsible for overseeing, delegates, and participates in the diverse job tasks of the desktop support including but not limited to, hardware and...

**Responsibilities** - Basic technical support at the EUC and network level: PC, IPad, Laptop, WAN and LAN - User Account Management (Add, Delete and Change) and follow Change Management processes. - Handle alarms raised by monitoring tools. - Helpdesk Engineer will assign/escalate to Level 2 engineer if the issue not Resolved by Helpdesk Engineer. -...

Roles & ResponsibilitiesResponsibilityThe Helpdesk agent will work directly with end users, IT support staff and vendors to ensure timely ticketing of the issues reports and requests being made. Log, monitor, and escalate support tickets using helpdesk systems to ensure efficient incident management. Support routine maintenance tasks such as software...

Roles & ResponsibilitiesJunior IT Helpdesk / Service Desk SupportEmployment Type:12 Months Contract (renewable) – with NTT Data Singapore (deployed to client site)Location:SingaporeWork Location:Alexandra Building, SingaporeAbout the RoleWe are looking for a Junior IT Helpdesk / Service Desk Support to provide L1 technical support for end-users in a...