Helpdesk Agent

2 weeks ago


Singapore Glomatriz Technologies (Glosap) Full time

To provide a polite and welcoming environment for customers to report technical problems via CTC Hotline.
- Perform Contract Verification and Cases Data Correction
- Record Severity Level and Issue Ticket Number via ITSM
- Transfer Phone calls to RC Unix engineer and service center Team Lead
- Perform first level analyst for desktop and printers
- Verify customer’s service request entitlements, ie. Maintenance contract, warranty or per-call so that appropriate SLA can be executed on the service request.
- Upload contract agreement into ITSM portal
- Knowledge on ID administration (creation, deletion, permission changes)

**Requirements**:

- Minimum Diploma in Computer Science / Engineering/ Information Technology or equivalent
- Minimum 1 year of working experience as helpdesk agent
- Minimum 2 year of working experience as senior agent
- Able to work in shift schedule

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

**Salary**: $3,000.00 - $4,000.00 per month

Schedule:

- Day shift
- Early shift


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