Front Office Executive
3 days ago
**About Us**
voco® Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.
**Your day to day**
voco® Orchard Singapore is seeking a dynamic and personable Front Office Executive to be part of our team. As Front Office Executive, you provide warm hospitality by delivering consistent quality service to all guests at all times and ensure that our Guests enjoy an exceptional experience from check-in through check-out.
**People**
- Answer phones in a prompt and courteous manner.
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
**Financial**
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Issue, control and release guest safe-deposit boxes.
- Up-sell rooms where possible to maximize hotel revenue.
**Guest Experience**
- Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
**Responsible Business**
- Promote team work and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
**What we need from you**
- Minimum 1 year of relevant experience in hotel operations.
- Fresh graduates with a hospitality qualification are welcome to apply
- Proficiency in Opera Property Management System will be an added advantage
- Must speak fluent English. Proficiency in another language will be advantageous.
**What we offer**
We’ll reward all your hard work with a great salary and benefits - great room discount and superb training.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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