Platform Operation Specialist

Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us?
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

What will I be doing?
The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

As a Platform Operation Specialist, you will support the ADSO team with the construction of platform tool maintenance. You will improve operational efficiency and user experience within the ADSO team while achieving product operation metrics improvement by platform building/improvement, platform service optimization and other effective methods.

**Responsibilities**:
1. Responsible for the improvement of the operations process/mechanism of the ADSO platform
2. Responsible for monitoring business data, doing user research, collecting user feedback, output product optimization suggestions, establishing standardized demand research and feedback mechanisms, to continuously promote business and platform optimization and iteration
3. Responsible for the daily operation and technical support of the AI data platform, especially providing technical support services for global users using the relevant platform
4. Responsible for proactively collaborating with cross-functional departments for project evaluation, resource coordination and subsequent work

**Qualifications**:
What should I bring with me?
1. Bachelor's degree or above, with at least 3 years of experience in platform product or platform operation
2. Proven experience in managing projects independently, solving emerging problems, and understanding the product's business needs
3. Possess a good sense of project ownership and user thinking. Operate and execute in a responsible, proactive, and efficient manner.
4. Proven experience in working with regional/global stakeholders along with good communication and coordination skills to establish healthy cooperative relations with upstream and downstream collaborators.
5. Good communication skills in English (both written and spoken)

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.