Platform Support Specialist

2 days ago

Singapore beBeeSupport Full time $80,000 - $120,000

Job Title: Platform Support Specialist

At our organization, we are seeking an experienced and highly skilled professional to fill the role of Platform Support Specialist.

The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and have a strong understanding of platform performance metrics.

Key Responsibilities:

  • Client-Facing Incident Management: Respond to and resolve client-impacting incidents in a timely and efficient manner, minimizing downtime and ensuring minimal disruption to business operations.
  • Platform Monitoring and Performance: Continuously monitor platform performance metrics, identify trends and areas for improvement, and implement process changes as needed to ensure optimal platform performance.
  • Digital Channel Support: Provide support for web trading portal issues, troubleshoot mobile application connectivity and performance, manage API client connectivity and integration issues, support white-label platform implementations, handle SSO/authentication issues across channels, and monitor WebSocket connections for real-time pricing streams.
  • Client Onboarding and Integration: Assist new API clients with technical onboarding, provide connectivity testing and UAT support, assist with API documentation and integration guides, coordinate security reviews and penetration testing, manage API keys, certificates, and security credentials, and support client migration to new platform versions.
  • Security and Compliance: Monitor for suspicious activity and potential security threats, manage SSL certificate renewals and security patches, support compliance reporting for regulatory requirements, handle client KYC/AML system issues, and ensure data privacy compliance (GDPR, local regulations).
  • Platform Enhancement and Releases: Coordinate zero-downtime deployments for 24/7 availability, manage A/B testing and feature flag configurations, support blue-green deployment strategies, validate client-facing features in UAT environments, communicate platform updates via client portals and APIs, and manage backwards compatibility for API versions.

We offer a competitive compensation package, opportunities for growth and development, and a collaborative work environment that values innovation and creativity.

Requirements:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong understanding of platform performance metrics
  • Experience with API client connectivity and integration
  • Knowledge of cybersecurity principles and practices
  • Ability to collaborate with cross-functional teams

Benefits:

  • Competitive salary and benefits package
  • Opportunities for growth and development
  • Collaborative work environment
  • Recognition and rewards for outstanding performance

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