Media Platform Support Specialist

4 days ago


Singapore beBeeTechnical Full time $50,000 - $80,000

Job Title: Technical Support Specialist – Media Platform

Description

We are seeking a highly skilled Technical Support Specialist to join our team and provide top-notch support for our comprehensive media operations SaaS platform. The successful candidate will be responsible for resolving customer inquiries, issues, and integration challenges in a timely and efficient manner.

The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to work independently with minimal supervision. They will also be able to develop and maintain technical documentation, participate in on-call rotations, and collaborate with cross-functional teams to drive product improvements.

This is a fully remote role that offers a unique opportunity to work with a cutting-edge SaaS platform and contribute to its continued success. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply.

Key Responsibilities
  • Provide timely and accurate support via email and video calls
  • Develop and maintain technical documentation
  • Participate in on-call rotations
  • Collaborate with cross-functional teams
Requirements
  • 3+ years of experience in technical support
  • Understanding of HTML, CSS, and basic web development concepts
  • Familiarity with Chrome Developer Tools, command line, JavaScript, jQuery, or GitHub
  • Experience with web analytics tools (e.g., Google Analytics, Mixpanel)
Benefits

This role offers a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment.

We value diversity, equity, and inclusion in our workplace and strive to create a welcoming culture for all employees.



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