Front Office Manager
7 days ago
**Job Summary**
Reporting to the Director of Rooms, the Front Office Manager is responsible for the day-to-day operations of the Rooms Division which includes Front Office, Concierge and Club Lounge to ensure the achievement of established quality and service standards, and financial targets.
**Key Responsibilities**
- Responsible for the leadership and achievement of performance targets of the Rooms Division.
- Implement Hotel policies, procedures, and service standards in accordance to brand and service guidelines set by Mandarin Oriental Hotel Group.
- Recommend and execute improvements in hotel policies and Rooms Division operations where there are opportunities for improving services, maximizing revenue and profitability where possible without comprising quality standards.
- Ensure that Hotel guests are taken care of in accordance with SOPs and guidelines, and resolve service issues, incidents or accidents as required.
- Be involved in reviews of repair and maintenance issues, and coordinate with Engineering and Housekeeping to ensure all guestrooms are in good condition.
- Recommend opportunities for improvement of organization and colleagues experience to improve job performance which is translated into achievement of quality goals.
- Drive colleagues’ satisfaction and motivation by developing good employee relations through pro-active engagement, coaching, and development of team members.
**Key Requirements**
- Diploma or Degree in Business Administration or Hotel Management.
- At least two (2) years of experience in a **similar capacity **in an international luxury hotel group.
- Excellent communication and interpersonal skills with colleagues and guests
- Excellent customer service skills and enjoy creating delightful moments for guests
- Able to thrive in a dynamic and fast paced environment
- Strong analytical and problem-solving skills
- Strong operational leadership with a business mindset
-
Front Office Manager
7 days ago
Singapore THE CLAN HOTEL Full time**Responsibilities** The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards...
-
Front Office Manager
3 weeks ago
Singapore Nanyang Technological University Singapore Full timeJoin to apply for the Front Office Manager (Nanyang Executive Centre) role at Nanyang Technological University Singapore 2 days ago Be among the first 25 applicants Join to apply for the Front Office Manager (Nanyang Executive Centre) role at Nanyang Technological University Singapore The NTU Office of Commercial and Auxiliary Services (OCAS) is...
-
Front Office Manager
4 days ago
Singapore IBIS SINGAPORE ON BENCOOLEN Full timeTo ensure smooth operation of the Front Office. - To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager to meet the service standards of the Hotel. - Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures through TRUST YOU...
-
Front Office Manager
4 weeks ago
Singapore Nanyang Technological University Full timeFront Office Manager (Nanyang Executive Centre) page is loaded## Front Office Manager (Nanyang Executive Centre)locations: NTU Main Campus, Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R The NTU Office of Commercial and Auxiliary Services (OCAS) is responsible for the strategic planning, management, and marketing of...
-
Singapore HOTEL GRAND CENTRAL LIMITED Full timeReporting to the Area General Manager, the role oversees the day-to-day operations of the front office, including Reception, Night Audit, and Concierge services. The incumbent shall ensure that hotel guests receive a high level of customer service. Job Descriptions Collaborate with the Area General Manager and staff to achieve maximum occupancy,...
-
Front Office Manager
4 weeks ago
Singapore Far East Hospitality Management (S) Pte Ltd Full timeFront Office Manager (Village Hotel Katong) – Far East Hospitality Management (S) Pte Ltd Requisition ID: 16569 Responsibilities The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. Responsible for the effective, efficient, and profitable functioning of the...
-
Front Office Manager
1 week ago
Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time**Summary** Responsible for the day-to-day operations of Front Office, Executive Lounge and Concierge to ensure the achievement of established quality and service standards, and maximize the financial performance of the department. **Responsibilities**: - Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the...
-
Assistant Front Office Manager
20 minutes ago
Singapore IHG Hotels & Resorts Full timeOverview Join to apply for the Assistant Front Office Manager / Front Office Manager role at IHG Hotels & Resorts . Join to apply for the Assistant Front Office Manager / Front Office Manager role at IHG Hotels & Resorts . Hotel Indigo colleagues are the people at the centre of every new story . They make all guests feel welcome in the neighbourhood and at...
-
Front Office Manager
8 hours ago
Singapore MERCURE SINGAPORE BUGIS Full time**Responsibilities**: - Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating and supervising. - Delivering exceptional customer service by proactively handling inquiries, swiftly resolving complaints, and promptly addressing guest requests. - Maintaining a strong presence in...
-
Singapore HOTEL GRAND CENTRAL LIMITED Full timeReporting to the Area General Manager overseas the day-to-day operations of the front office including Reception, Night Audit and Concierge. The incumbent shall ensure hotel guests receive high level of customer services. Job Descrptions To work in conjuction with the Area General Manager and staff, to achieve maximum occupancy, profitability, staff...
