
Operations Executive
12 hours ago
**Job Summary**:
The Operations Executive will report to the Operations Manager (OM). The Operations Executive will handle a team of site supervisors and cleaning staff. Once onboard, job training will be provided to understand the company's workflow and processes.
**Key Responsibilities**:
- Oversee daily cleaning operations, ensuring on-time delivery of services that meet company and clients’ standards.
- Manage site supervisors/cleaners for efficient service delivery, including manpower and resource allocation, scheduling, attendance taking etc.
- Supervise, train, and motivate staff to perform at their best and adhere to company policies and safety procedures.
- Build relationship and network with clients, addressing inquiries/complaints and ensuring high levels of satisfaction.
- Conduct checks and safety risk assessments.
- Resolve all matters/incidents on site, e.g., conflict management and service recovery, preparation of incident reports.
- Manage and track operational budgets, including cost-effective inventory management.
- Ensure the proper maintenance and functioning of cleaning equipment/tools.
- Prepare regular management reports on operation matters.
- Other ad-hoc duties assigned.
**Requirements**:
- Minimum 2 years of operations experience in cleaning industries. An education in any field that is directly related to operations management will be an added advantage.
- A valid Class 3 license
- Excellent communication skill is a must to maintain a good relationship with the ground staff, clients, and seniors of the company.
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