Director, Business Development

4 days ago


Singapore Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Business Development - Customer Success

Overview
- The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.

Role
- Build strong relationships internally (with Account Leadership) and externally (with Client Executive levels) gaining consensus on how to provide ROI impact to the client through sound value propositions across the data & services product suite
- Become an expert on the Test & Learn software, joining some client projects and providing internal support for others
- Manage the process to maintain a high retention rate across a designated portion of our Platform Customer base
- Create lifecycle management process, from onboarding new clients to ensuring existing clients continue to renew
- Work with Operations and cross-functional Sales teams to ensure on-time renewals and generate expansion opportunities (up-sell, add-on, cross-sell, strategies etc.)
- Proactively identify customer risk and opportunity signals; develop comprehensive strategies to combat and/or limit erosion
- Understand competitive products; can speak with authority to product differences that highlight Mastercard’s advantage
- Develop strategies and coordinate cross-functional support to help customers maximize value
- Identify opportunities for the customer to expand their Mastercard investment, both within their existing platforms and from new opportunities
- Develop and deliver creative business solutions for complex business problems

All About You
- Experience navigating and influencing senior leadership in a Corporate Environment
- Platform-based consulting or analytics work preferred
- Experience with B2B Enterprise Sales process
- Understanding of Retail & Commerce ecosystem (retail, CPG, restaurants, airlines, telco, etc.)
- Experience in the Retail & Commerce space; previous Mastercard or Test & Learn experience preferred
- Proven history of dedicated, high-energy, patient, and customer-centric behavior
- Strong organizational skills including the ability to prioritize and escalate customer issues as required
- Strong presentation creation and delivery skills and ability to establish credibility with client stakeholders
- Consensus builder and influencer capable of diving positive outcomes in challenging renewal situations
- Detail-oriented with strengths in data analysis

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.



  • Singapore SINGAPORE EDUCATION DEVELOPMENT CENTRE PTE. LTD. Full time

    **Recruitment and Enrolment** - To manage the daily operations of the Student Recruitment and Enrolment. - To ensure that admissions and recruitment procedures are followed in line with partner institution's policies. - To regularly provide analysis on enquiries and admissions data to advise the board of directors on enquiry trends and market demand on...


  • Singapore XPRESS MANUFACTURE PTE. LTD. Full time

    We are looking for a detail-oriented and driven director of business development to increase company revenue by identifying profitable business opportunities and developing long-term business growth strategies. The responsibilities of the director of business development include recommending ways to improve operations planning, attending meetings with...


  • Singapore CATERING SOLUTIONS PTE. LTD. Full time

    **Role Overview**: We are looking for a strategic thinker and dynamic leader to join our team as a Business Development Director. This position will be responsible for identifying new business opportunities, developing and implementing growth strategies, and building strong relationships with clients and partners. The Business Development Director will play...


  • Singapore CITY NET EMPLOYMENT AGENCY PTE. LTD. Full time

    **Director of Business Development Responsibilities**: - Building solid relationships with customers, vendors and distributors, as well as sales and marketing teams. - Developing in-depth knowledge of company offerings to identify profitable business opportunities. - Directing marketing efforts by presenting market research to marketing directors and...


  • Singapore EMART24 SINGAPORE PTE. LTD. Full time

    **Director of Business Development** We are looking for a dynamic and innovative director of business development to join our growing business of Emart24 in Singapore. You will be responsible for developing new business opportunities, building solid relationships with customers, vendors and distributors, and presenting business or marketing opportunities to...


  • Singapore PRINTECH INTERNATIONAL & CONSULTANT PTE. LTD. Full time

    As Business Development Director, you will be responsible for developing, defining and driving the growth market by winning new business from both new and existing customers. Working as part of the Regional Leadership team to develop and document the overall market growth plan including strategy, targeting approach, contact strategy and develop suitable...


  • Singapore URBANA SEARCH PTE. LTD. Full time

    **Business Development Director** **Singapore** Our client is an iconic and globally renowned market leader in the core building infrastructure sector and have had a presence in Singapore for over 50 years. They are globally recognised for their ‘people first’ culture and continue to be at the forefront of innovation and the delivery of technology...


  • Singapore PSI CRO Full time

    Company Description We are the company that cares - for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring together more than 2,700 driven, dedicated and passionate individuals. We work on the frontline of medical science, changing lives, and bringing new medicines to those...


  • Singapore SINGTEC SECURITY PTE LTD Full time

    Job Description & Requirements Business Development Director Job Duties: - Experience in business development of Security Agency - Able to travel to India frequently - Station in both Singapore & India - Meet the requirements set by PLRD to be Director of Security Agency - Assists top management in setting goals that promote company growth - Provides...


  • Singapore SKYONE BUSINESS CONSULTANCY PRIVATE LIMITED Full time

    **Attachment Description** This role reports to the director. A few of the tasks associated with your role will include business development, part of the target client's business strategy. procuring fresh initiatives. Management of a client portfolio and flow for projects. Adhering strictly to all applicable laws, regulations, and business...


  • Singapore Waystone Governance Ltd. Full time

    Waystone are looking for a talented Business Development Associate Director to join their Singapore team on a permanent basis. Working with the Global Business Development Team, the Associate Director supports the business development activities of the organization in their jurisdiction, which is Asia excluding China. This an amazing opportunity to join a...


  • Singapore SINGMAR TRADING AND COMMODITY PTE. LTD. Full time

    Position: Director, Business Development. Qualification: Master’s in Commerce or MBA. Experience: minimum 20 yrs experience in FMCG. 15yrs in Singapore, - have profound understanding Middle East, South Asia market. Job requirements: Marketing, Retail Sales, International Sales ,Distribution, Export, Import, Purchase, products sourcing & follow up the...


  • Singapore JONG HAP CONSULTING PTE. LTD. Full time

    Building solid relationships with customers, vendors and distributors, as well as sales and marketing teams. - Developing in-depth knowledge of company offerings to identify profitable business opportunities. - Directing marketing efforts by presenting market research to marketing directors and suggesting strategies to expand market research. - Assessing...


  • Singapore ASIAN OIL & GAS PTE. LTD. Full time

    **Company Overview An established private international petroleum industry involved in the processes of exploration, production, and marketing of petroleum and natural gas. With numerous offices operating globally. Private equity office, involving in trading of bonds and equities. With an estimated asset of approximately US$300 to US$500 million. We are...


  • Singapore HS FOODSTUFF PTE. LTD. Full time

    At least 10 years experience. - Willing to work on holidays/work on shifts/change of shift - Able to work for long hours - Can work between different locations Identify and development new business opportunities for the company. Research new markets and emerging market trends. Formulate and implement an account management plan to ensure that...


  • Singapore HYRED PTE. LTD. Full time

    **About the company** Our client's mission is to put their engagement expertise to work for you. They understand how to engage employees, channel partners and customers better than anyone else and have the tools and resources to help your business tap into that knowledge to drive and sustain measurable results. Their origins are both humble and...


  • Singapore CITY NET EMPLOYMENT AGENCY PTE. LTD. Full time

    The company is a new company in the construction industry. We need an industrious person who has a long term intersest to build and expand our company with about 15 staffs currently. The detailed job descriptions are: - Building solid relationships with customers, vendors and distributors, as well as sales and marketing teams. - Developing in-depth...


  • Singapore QOSHAOQUN Full time

    **Responsibilities**: - Building solid relationships with customers, vendors and distributors, as well as sales and marketing teams. - Developing in-depth knowledge of company offerings to identify profitable business opportunities. - Directing marketing efforts by presenting market research to marketing directors and suggesting strategies to expand market...


  • Singapore HOPERUN SOFTWARE SINGAPORE PTE. LTD. Full time

    **Position Description**: A business development director works closely with the business and technical teams and will be in charged with performing analytical tasks for the purpose of developing, analyzing and distributing sales and productivity reports to top management. **Roles and Responsibilities**: - Conducts market research into emerging trends in...


  • Singapore VOYAGE CONSULTANTS PTE. LTD. Full time

    Based in Singapore, Barclyne College International has been grooming students for success since 1995 through our 3 educational divisions**:Barclyne School of Foundation Studies, Barclyne School of Business, and Barclyne School of Language **through various AEIS preparatory, ACCA, professional developmental, and language programmes. We are looking for a full...