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Customer Service Specialist
3 weeks ago
_**We are unable to consider foreign applicants due to no quota for work pass**_
- Identify and able to provide personalized solution to customer’s needs.
- Attend to customer’s feedback and questions in a professional and timely manner.
- Maintain a continuous high level of customer service delivery and satisfaction.
- Goal-Sales driven, self motivated individual with the ability to focus.
- Strong administrative skills and able to handle a fast paced environment.
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
- Liaise with other support teams as required to resolve requests/issues in a timely manner.
- Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
- X factor and willing to go the extra mile to help customers.
- Savvy with all communications devices such as WhatsApp and multichannel platforms.
- **Able to work on weekends and public holiday, while flexi work arrangements can be planned.**
**Job Types**: Full-time, Permanent
**Salary**: $2,000.00 - $4,000.00 per month
**Benefits**:
- Employee discount
Schedule:
- Weekend availability
Supplemental pay types:
- 13th month salary
- Commission pay
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
