Customer Service Executive

1 week ago


Kallang, Singapore LIM KIM HAI ELECTRIC CO. (S) PTE. LTD. Full time

Job description

**Job description**
- Manage customer sales inquiries for both cash and credit transactions
- Up-sell or cross-sell company products and services as appropriate
- Builds positive and effective relationships with clients and ensures their satisfaction
- Monitor and follow-up on outstanding order status using the ERP system and take necessary actions to fulfil customer orders
- Liaise and work collaboratively with internal and external stakeholders to ensure customers receive their complete order within the timeframe given
- Resolve customer complaints and issues which includes escalating unsolved cases to the relevant stakeholders and departments
- Successfully negotiate pricing with customers, suppliers
- Process and release accurate invoices for all relevant sales

**Required Skills & Experiences**
- Diploma in any field
- Effective communication and interpersonal skills
- Experience in problem-solving and decision-making
- Ability to work and thrive under pressure in fast-paced environment while being able to multi-task
- Works cohesively as part of a team and has an enthusiastic and good team spirit

**Highlights and Benefits**
- Twice performance bonus a year, quarterly incentive schemes and annual profit sharing
- Medical and dental and TCM benefits
- Relevant training and invaluable experience.
- Free parking
- Yearly appraisal and career growth opportunity.
- Work for a company that cares about you.

**Working Hours**: 8:00 a.m. - 5:30 p.m.

**Working Location **:Kallang (5 days a week)

**Job Types**: Full-time, Permanent

**Salary**: $2,200.00 - $2,500.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Free parking

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- Customer service: 2 years (preferred)



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