Customer Service Executive
1 day ago
1 year exp
**Roles & Responsibilities**
This role supports the Manager on the daily administration of the facility, ensures that costs are minimised and income meets or exceeds the set budget targets and that all customer's enquiries are attended to efficiently and professionally on a timely basis.
**Essential Duties & Responsibilities**:
- Promptly attending to customer enquiries and follow up in a friendly and professional manner.
- Addresses customer service issues expeditiously.
- Provide support to the Manager on the day-to-day management of the facility.
- Sells product features, benefits, and competitive advantages in a customer-focused approach.
- Identifies and escalates through appropriate channels all maintenance issues which cannot be solved by facility personnel.
- Responsible together with the onsite team for the sales and revenue performance of the business.
**Requirements**:
- High-quality communication, teamwork and interpersonal skills.
- Honesty and commitment to accomplish tasks, and the ability to work quickly and accurately.
- Able to work comfortably with figures and computer-related work.
- An interest in working with people and the ability to cheerfully provide great service with a smile.
- **Demonstrates the appropriate level of skills to promote company products.**:
- At least 2 Years (s) of working experience in the related field is required for this position.
- **Able to work in various locations around Singapore**:
- Working hours: 9:00am to 6:00pm (Monday to Friday) & 9:00am to 1:00pm (Alternate Saturday)
About Us
Extra Space Asia is the region’s dominant operator in self-storage solutions. Founded in 2007, our first facility in Singapore changed the way people live and work, by providing professionally managed services, state-of-the-art security, and round-the-clock accessibility for our customers to live bigger and better.
Today, Extra Space has 56 facilities with over 15,000 storage units across Singapore, Malaysia, Hong Kong, Korea, Taiwan and Japan.
Our Brand Story
In Asia, liveable and usable space is fast becoming a luxury. With residences getting smaller and more expensive, people are increasingly faced with the dilemma of living in cluttered homes or parting with their valued belongings. For businesses, real estate costs are constantly escalating and many are forced to discard inventory or acquire more space.
At Extra Space Asia, we believe in giving people extra space to improve their lives. You can now store your prized possessions in a clean, highly secured and well-lit environment with flexibility to visit any time of the day, any day of the week. As a natural extension of your home or business, Extra Space Asia provides the freedom for you to de-clutter your personal and business life.
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