Customer Service

6 days ago


Kallang, Singapore Four Star Industries Pte Ltd Full time

**JOB DESCRIPTION**:

- Responsible to oversee the Customer Service and Fulfilment function of the company
- Oversee the customer service team to review procedures, set KPIs and ensure the delivery of high levels of customer service experience
- Ensure smooth coordination between the Customer Service & Warehouse team for on time delivery of mattress and lifestyle products
- Manage the smooth execution of all daily outbound / fleet management activities to ensure fulfilment of all customers’ orders
- Responsible for service and product quality assessment including attending to consumer's product feedback/ service complaints to determine any critical service failure point
- Monitor and ensure an optimal inventory level of mattress and lifestyle products at the warehouse to fulfil customers’ order at all times
- Partner with Marketing and Sales to review promotional activities so as to forecast any seasonal surge of product demand
- Be responsible to manage the mattresses and lifestyle product supply chain effectively to ensure timely fulfilment of all orders.
- Train, audit and evaluate the customer service and warehouse team to ensure all operational procedures are executed in a systematic manner to ensure no delivery and service failures
- Integrate customers’ payment, cheque and cash collection process are streamline both physical and in WMS
- Other responsibilities that may be delegated or stipulated by management.

**JOB REQUIRMENTS**:

- Minimum Diploma in Business or related field
- Minimum 3 to 5 years in experience in Customer service or Supply Chain
- Knowledge in Warehouse Management System and workflow is preferred
- Experience in furniture inventory/ installation is an added advantage
- Independent & required minimum supervision
- Self-motivated and able to work under pressure

**Salary**: $4,000.00 - $6,000.00 per month

Schedule:

- Early shift
- Monday to Friday


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