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Customer Service Admin
3 weeks ago
**Company**: Xiaomi Exclusive Service Center
**Locations Available**:
- **Jewel Changi**:
- **229 Lavender Street**
**Working Hours**:
- 5 working days per week
- 10:00 AM - 7:00 PM (1-hour meal break)
- **Off Days**: 2 weekdays off per week
- Must be able to work on weekends and public holidays if scheduled
We are seeking a proactive and customer-focused **Front Desk & Admin Executive** to be the face of our Xiaomi Exclusive Service Centers. You will manage daily front office operations, provide excellent service, and assist with administrative coordination.
**Key Responsibilities**:
- Prepare quotations and invoices for customers
- Perform cashier duties, including payment collection and reconciliation
- Manage day-to-day operations and liaise with HQ when necessary
- Ensure cleanliness and order at the service reception area
**Requirements**:
- Basic proficiency in Microsoft Word & Excel
- Excellent verbal and written communication skills
- Able to handle difficult or demanding customers calmly and professionally
- Strong sense of responsibility and good attendance
- Excellent phone etiquette and customer service mindset
- **Preferably female** (customer-facing role)
- Previous experience in retail or customer service is an added advantage
Pay: $2,500.00 - $2,800.00 per month
Supplemental Pay:
- Overtime pay
- Performance bonus
**Experience**:
- Front desk: 2 years (required)
- Customer service: 2 years (required)
- Mobile Service Center: 3 years (required)
License/Certification:
- Local Singaporean (required)
Work Location: In person
