Customer Service

5 days ago

Kallang, Singapore CARDIOSCAN ASIA PTE. LTD. Full time $40,000 - $60,000 per year

The role of Sales and Customer Support Administrative is an integral part of the team.

You will be the first point of contact for visitors to our business and the 'owner' of the receipt and release of goods process within our business. You will work both independently and within the Singapore team, to diligently plan, organize and carry out activities that will assist the company to meet targets, improve the flow of inbound and outbound logistics and meet our high expectations for quality customer service.

This is a somewhat autonomous role, where you need to be comfortable with making front-line decisions and putting forward recommendations to improve process efficiencies to ensure the highest quality of service resulting in goods being delivered and outstanding service to our customers.

Key responsibilities:

1. Sales Support

· Assist the sales team with administrative tasks.

· Maintain and update customer databases

· Coordinate with the logistics to ensure timely delivery of orders.

2. Customer Support

· Act as the first point of contact for customer inquiries via phone, email, or chat.

· Troubleshoot and resolve customer issues related to products, services, or orders and escalate issues to the appropriate department

· Track and follow up on unresolved issues to ensure timely resolution and ensure customer satisfaction.

· Maintain a positive and professional attitude when interacting with customers.

3. Administrative Tasks

· Manage correspondence, including emails, phone calls, and mail.

· Assistance with internal or external meetings and events.

· Organize and maintain sales and customer-related files and documents.

· Manage and maintain office supplies.

4. Communication and Coordination

· Liaise between the sales team, customers and other departments.

· Communicate with suppliers, vendors, or distributors to support the Singapore office

5. Data and Inventory Management

· Update and maintain accurate customer and sales records in systems.

· Prepare weekly/ monthly sales reports and track performance metrics to support the sales team.

· Analyze data to identify trends and areas for improvement

· Monitor inventory levels and coordinate with respective teams to ensure stock availability.

· Track orders from placement to delivery and ensure timely fulfilment.

About you

· At least 1-3 years of experience in sales/ customer service/ administration, or a similar role

· Diploma/ ITE in business administration or similar preferred

· Excellent verbal and written communication for interacting with customers and internal teams

· Proficiency in CRM software ), Microsoft Office (Excel, Word, PowerPoint), and other relevant tools.

· Able to work in a fast-paced environment with minial supervision and cope with company expansion plans

· Ability to manage multiple tasks and prioritize effectively.

· Patience, empathy, and problem-solving abilities to handle customer inquiries and complaints.

· Accuracy in data entry, order processing, and documentation.

· Attitude is everything - you must be a team player with the ability to work cohesively with others.

· Be a strong communicator who leads by example, upholds our core values and exhibits expected.

  • Customer Service

    1 week ago

    Kallang, Singapore GD Express (Singapore) Pte Ltd Full time

    **CUSTOMER SERVICE cum Admin** 16 days Annual Leave Medical Benefits Bi-annual Performance Based Bonus Mid-Month Performance Attendance Allowance ⏰ Working Hours: Mon-Sat 8:30am - 17:30pm Saturdays until 12:30pm **Scope of Work**: You will be in charge of other basic administrative duties for one of the departments, such as answering and directing...

  • Customer Service

    2 weeks ago

    Kallang, Singapore GD Express (Singapore) Pte Ltd Full time

    **CUSTOMER SERVICE cum Admin** 16 days Annual Leave Medical Benefits Bi-annual Performance Based Bonus Mid-Month Performance Attendance Allowance ⏰ Working Hours: Mon-Sat 8:30am - 17:30pm Saturdays until 12:30pm **Scope of Work**: You will be in charge of other basic administrative duties for one of the departments, such as answering and directing...

  • Customer Service Admin

    1 week ago

    Kallang, Singapore GENESIS MILLENNIUM FALCON PTE. LTD. Full time

    **Company**: Xiaomi Exclusive Service Center **Locations Available**: - **Jewel Changi**: - **229 Lavender Street** **Working Hours**: - 5 working days per week - 10:00 AM - 7:00 PM (1-hour meal break) - **Off Days**: 2 weekdays off per week - Must be able to work on weekends and public holidays if scheduled We are seeking a proactive and...

  • Customer Service Executive

    2 weeks ago

    Kallang, Singapore HLN RUBBER PRODUCTS PTE LTD Full time

    **Job Objectives/Job Summary**: As a Customer Service Executive, he/she is required to ensure customers receive outstanding support and all their needs are met. He/she oversees the customer support department’s day-to-day functions as well as establishes standards and protocols to be used by the customer service team to promote customer...

  • Customer Service Specialist

    2 weeks ago

    Kallang, Singapore CHIEN CHI TOW HEALTHCARE PTE. LTD. Full time

    Madam Partum is a leading Pre-Partum and Post-Partum care specialist in Singapore. We harness the effectiveness of meridian massage (TCM Tuina) to help mothers achieve a complete & wholesome recovery. At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers. - Identify and able to provide personalized solution to...

  • Customer Service Specialist

    2 weeks ago

    Kallang, Singapore CHIEN CHI TOW HEALTHCARE PTE. LTD. Full time

    _**We are unable to consider foreign applicants due to no quota for work pass**_ - Identify and able to provide personalized solution to customer’s needs. - Attend to customer’s feedback and questions in a professional and timely manner. - Maintain a continuous high level of customer service delivery and satisfaction. - Goal-Sales driven, self motivated...

  • Customer Service Specialist

    5 days ago

    Kallang, Singapore CHIEN CHI TOW HEALTHCARE PTE. LTD. Full time

    Madam Partum is a leading Pre-Partum and Post-Partum care specialist in Singapore. We harness the effectiveness of meridian massage (TCM Tuina) to help mothers achieve a complete & wholesome recovery. At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers. - Identify and able to provide personalized solution to...

  • Customer Service Officer

    2 weeks ago

    Kallang, Singapore Cushman & Wakefield Full time

    **Job Title** Customer Service Officer **Job Description Summary** **About the Role** - Provide practical advice and solutions to customers' concerns and manage their expectations professionally. - Obtain feedback from the customers and accurately input the request into the Computerized Maintenance Management System (CMMS). - Assign and despatch Service...

  • Customer Service Executive

    5 days ago

    Kallang, Singapore ALLIED FOOD Full time $40,000 - $60,000 per year

    COMPANY DESCRIPTION Allied Food is a food import and distribution company under the Allied Container Group.Headquartered in Singapore, the company is a mid-sized enterprise with over 300 employees, and actively collaborates with leading corporations from Korea, Malaysia, and Japan.Currently, Singapore produces only 10% of its food domestically and imports...

  • Customer Service Officer

    1 week ago

    Kallang, Singapore TELE-CENTRE SERVICES PTE LTD Full time

    1 year exp **Roles & Responsibilities** **Full-time/Temp positions available** **Roles & Responsibilities**: - Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints and troubleshooting problems. - Escalate cases that do not fall within FAQs to the relevant and correct parties. -...