
Customer Service Associate
13 hours ago
2 years exp
**Roles & Responsibilities**
**Responsibilities**:
- Compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions
- Make suggestions for improvements by identifying relevant features and benefits
- Participate in training opportunities provided by the organization or by outside entities
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
**Qualifications**:
- 2+ years of previous customer service experience a plus
- Friendly and welcoming manner with clients and other members of the customer service team
- Extensive knowledge of the company's policies, procedures.
- Strong command of written and verbal English
- Excellent organizational and multitasking skills
- Ability to maintain a calm and polite manner in stressful situations
- Willingness to cooperate with customers and management to resolve any issues that may arise
No information added.
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