Guest Service Ambassador

2 weeks ago

Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

**Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us**

As a **Guest Service Ambassador**for our **Pacific Club lounge**, you will play a crucial role in providing outstanding service during breakfast, afternoon tea, and evening cocktails, all while maintaining our high standards of guest satisfaction.

**Our Expectations**:

- Assist in setting up and maintaining the Pacific Club during breakfast buffet, afternoon tea, and evening cocktail hours.
- Ensure that all foods and drinks are properly served while upholding cleanliness and sanitation standards.
- Support in maintaining Pacific Club's cleanliness and organization.
- Report any issues with lounge fixtures or equipment and follow up as necessary.
- Help manage the requisition and stocking of F&B, administrative, and operating equipment/fixtures.
- Handle guest feedback and requests with a focus on delivering exceptional guest experiences.
- Maintain awareness of daily VIP and lobby movements.
- Support guest check-ins and check-outs by confirming reservations, assigning rooms, issuing room keys, and processing payments. Coordinate with Housekeeping to track room readiness for check-ins.
- Assist with designated cashier and closing reports in the computer system.
- Support the Club Manager and team members as required.

If you possess at least 1 year of service experience in the hospitality industry, is passionate about delivering high standards of guest satisfaction, write in to have a chat with us
- We are also dedicated to providing equal employment opportunities, including individuals with disabilities._

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