Technical Solutions Manager, Publisher Customer Care

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:

- Bachelor's degree in Computer Science or equivalent practical experience.
- Experience with web technologies (e.g., JavaScript, HTML) and SQL.
- Ability to speak and write in Bahasa Indonesia fluently to manage and engage with Indonesia-based customers.

Preferred qualifications:

- Experience in troubleshooting web technologies (e.g., XML, HTML and HTML5, JavaScript, and Flash).
- Ability to manage multiple projects with conflicting priorities.
- Excellent data analysis and data-driven decision-making skills.

**About the job**:
The Google Technical Services Publisher Customer Care is a solution-generating team that helps our customers who are publishers that use Google’s ad products. These solutions need to be scalable to support customers worldwide. In addition to troubleshooting for our customers, we work with Sales, Product, and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our customers. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

As a Technical Solutions Manager, you will understand the needs of our customers, troubleshoot their issues, and generate solutions to meet their needs. You will also serve as liaison between our publishers and Google's Sales, Product, and Engineering teams, to identify new opportunities where our products can better help our publishers’ businesses. Our suite of products is constantly growing and Google Technical Services Publisher Customer Care contributes to enhance Google’s ad products through identifying what our publishers need.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

**Responsibilities**:

- Support publishers that use Google’s ad products in their challenges by delivering innovative and scalable solutions to their problems, troubleshooting their issues, and performing implementation reviews.
- Advocate for new product features and ensure the resolution of technical challenges.
- Assist clients in the adoption of new products via upgrades and migrations to develop their long-term success and improve product offerings by providing client feedback on features to Product Management and Engineering.
- Guarantee the technical aspects of client integrations by providing necessary documentation and technical guidance.
- Analyze and optimize the development of existing clients to ensure their success.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.