Current jobs related to Publisher Technical Account Manager Sea - Singapore - PubMatic
-
Singapore SEA Singapore Full timeSea Limited (NYSE: SE) is a leading global consumer internet company founded in Singapore in 2009. Our mission is to better the lives of consumers and small businesses with technology. We operate three core businesses across digital entertainment, e-commerce, as well as digital payments and financial services, known as Garena, Shopee, and Monee,...
-
Singapore SEA Singapore Full timeSea Limited (NYSE: SE) is a leading global consumer internet company founded in Singapore in 2009. Our mission is to better the lives of consumers and small businesses with technology. We operate three core businesses across digital entertainment, e-commerce, as well as digital payments and financial services, known as Garena, Shopee, and Monee,...
-
Singapore Sea Full timeOverview Senior Specialist/Assistant Manager, Regional Tax – Sea Join to apply for the Senior Specialist/Assistant Manager, Regional Tax role at Sea. About the Team Sea Limited (NYSE: SE) is a leading global consumer internet company founded in Singapore in 2009. Our mission is to better the lives of consumers and small businesses with technology. We...
-
Publisher Account Manager
6 days ago
Singapore Teads Full timeTeads is seeking a **Publisher Account Manager** based in **Singapore**, to join our growing **Publisher** team. **What We Do** - Teads operates a leading, cloud-based, end-to-end technology platform that enables programmatic digital advertising across a global ecosystem of quality digital media. As an end-to-end solution, Teads' modular platform allows...
-
Finance Management Associate 2026
1 week ago
Singapore Sea Full timeJoin to apply for the Finance Management Associate 2026role at Sea Join to apply for the Finance Management Associate 2026role at Sea About the Team: Sea Limited (NYSE: SE) is a leading global consumer internet company founded in Singapore in 2009. Our mission is to better the lives of consumers and small businesses with technology. About the Team: Sea...
-
Singapore Sea Limited Full timeFinance - Sea Corporate, Singapore - Experienced (Individual Contributor) **About us** - Sea Limited (NYSE: SE) is a leading global consumer internet company founded in Singapore in 2009. Our mission is to better the lives of consumers and small businesses with technology. - We operate three core businesses across digital entertainment, e-commerce, as well...
-
General Ledger Accountant
2 days ago
Singapore Sea Limited Full timeFinance - Sea Corporate, Singapore - Experienced (Individual Contributor) **About us** - Sea Limited (NYSE: SE) is a leading global consumer internet company founded in Singapore in 2009. Our mission is to better the lives of consumers and small businesses with technology. - We operate three core businesses across digital entertainment, e-commerce, as well...
-
Singapore Sea Full timeSenior Analyst/Assistant Manager, Regional Controllership Join to apply for the Senior Analyst/Assistant Manager, Regional Controllership role at Sea. About Us Sea Limited (NYSE: SE) is a leading global consumer internet company founded in Singapore in 2009. Our mission is to better the lives of consumers and small businesses with technology. About the Team...
-
Singapore SEA Singapore Full timeSea Limited (NYSE: SE) is a leading global consumer internet company founded in Singapore in 2009. Our mission is to better the lives of consumers and small businesses with technology. We operate three core businesses across digital entertainment, e-commerce, as well as digital payments and financial services, known as Garena, Shopee, and Monee,...
-
Junior Publisher Manager
2 weeks ago
Singapore MOBKOI ASIA PTE. LTD. Full time1 year exp **Roles & Responsibilities** **ROLE** Mobkoi’s Publishing Team helps publishers to monetize their inventory on mobile apps and mobile websites through its access to high-end premium brands/advertisers. Leveraging contextual relevant marketing strategies, we make it easy for publishers to showcase their audience better, drive more relevant ads...
Publisher Technical Account Manager Sea
2 weeks ago
**Location**:
Singapore, Singapore, SG
**Department**:
Client Ops - Mobile
**PubMatic (Nasdaq**: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.
PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices.
Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.
Position Description
Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of publisher clients delivering world-class customer service with
your experience with trouble-shooting in ad technology-related areas. You will be working closely with the Customer Success Manager to setup, integrate and optimize publisher integrations to drive incremental platform revenue.
As PubMatic's products and services evolve, the Client Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested and optimized with new publishers, and are ready for broad adoption.
**Responsibilities**:
Manage account setup and maintain accounts on the PubMatic system
Ensure on-time execution of technical integrations and deliver service excellence during implementation
Deliver excellent customer service and support within defined SLAs to publishers via support channels, including troubleshooting and resolving issues reported by publishers
Proactive in optimizing the publisher accounts and providing timely feedback to the customers to increase the yield
Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients
Keeping multiple support systems updated (e.g. Salesforce, JIRA etc)
Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc.
Generate and interpret reporting that will yield competitive insights for our clients
Work closely with internal and external customers to ensure higher returns for end customers
Build strong customer relationships to create advocates of PubMatic and collaborate with Customer Success Manager to identify upsell and optimisation opportunities to manage a book of business against assigned revenue targets.
Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product upsell opportunities
This role is to provide support to strategic mobile publishers for Southeast Asia
**Requirements**:
Demonstrated experience working with mobile SDKs supporting monetization and Ad Trafficking exposure using Ad Servers such as GAM and Max a major plus
Experience using complex datasets to track performance trends, identify anomalies and their root causes
Knowledge to use debugging tools like Fiddler, Firebug etc
Understanding of auction dynamics in a programmatic environment
Prior experience of working with SSPs, Mobile Publishers (with Android/iOS in-app) or Ad Networks is a bonus
Pro-active and self-motivated as will be a part of a small team
Strong attention to details and well-organized
Fluency in English and any language from SEA is a plus
Proficiency in Excel, preferably Excel Macros, knowledge of SQL and other
Database tools is a plus
Additional Information
**Return to Office**: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
**Benefits**: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, reimbursement for mobile and fully stocked pantries plus in-office catered lunches 4 days per week.
**Diversity and Inclusion**: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
