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Client Service Director
3 weeks ago
Our Client Services team serves as the first line of contact with our clients. They identify client needs and work strategically to provide thoughtful solutions with measurable results. They embody and drive the vision, culture, commercial success, and quality of work to advance R/GA's reputation as an industry leader and serve our purpose to design a more human future.
As the Client Services Director, you are responsible for relationships with our C-Suite and Senior Executive clients, as well as serve as the Head of Department - driving objectives and achieving success metrics for your experienced Client Services team.
Your partnership with clients, industry and domain knowledge, as well as salesmanship serve as strategic input to innovation, experience and marketing programs at the intersection of design and technology your team and other disciplines are working on for our clients and prospects. You will collaborate closely with other discipline leads to ensure excellence in thinking and execution across all work, while fostering a culture that allows a multidisciplinary team of diverse individuals to thrive, and to do the best work of your careers.
You are accountable for account growth, client and team satisfaction, retention and quality of service.
**Who are we looking for?**
- An empathetic client leader who can set an ambition for teams
- A C-level relationship builder and business leader who can get the best out of people
- A strategic leader who can condense complex business problems and communicate them to teams and clients in an easy-to-understand manner
- A team player with good listening and communication skills
- Deep understanding of experience design & technology for digital products & services and integrated marketing & communications
- Understanding of end to end project delivery, and managing multiple projects
- Commercially savvy with a track record of growing client accounts
- Understanding of how to collaborate across borders and cultures
- A natural problem solver with an eye for design, detail and new solutions
- 12-15 years' experience
No matter who you are, where you're from, who you love, follow in faith, disability (or superpower) status, ethnicity or the gender you identify with (please do tell us your pronouns), you're welcome at R/GA. If you have any requests or requirements to support you throughout any interview process, please do let us know.
