Client Service Director

5 days ago

Singapore TMF Group Full time

**General Information**:

- Job ID
- 31709
- Location
- Singapore, Singapore
- Work Types
- Permanent
- Categories
- Client Relationship Management, Consulting Services, Funds

**About TMF Group**

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 12,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

**Discover the Role**

At TMF, we are committed to delivering exceptional service to our clients through innovation, dedication, and strategic insights. As we continue to grow and support our diverse global client base, we are looking for an experienced and proactive Client Service Director to lead and manage key client relationships for Fund services, ensuring that we consistently deliver outstanding results.
- As the Client Service Director, you will play a critical role in developing and nurturing lasting commercial and operational relationships with our existing clients. You will ensure the year-on-year delivery of contracted revenues and drive operational excellence and will work closely with internal stakeholders, manage service delivery, and lead initiatives to enhance client satisfaction.

**Key Responsibilities**
- Be the primary point of contact for global clients, ensuring consistent, high-quality service across all jurisdictions.
- Own the client relationship—understand contracts, manage delivery, and drive satisfaction.
- Lead regular business reviews, manage escalations, and ensure SLAs are met or exceeded.
- Collaborate with local offices and global teams to ensure alignment and operational readiness.
- Monitor contract performance, profitability, and client KPIs—proactively driving improvements.
- Identify upsell opportunities and support strategic growth initiatives.
- Champion client satisfaction through feedback loops, governance, and continuous improvement.

**Key Requirements**
- Proven experience in client service or account management within financial services or fund administration (minimum 5 years of managing against a commercial contract with understanding of the Service Level Agreements and definitions of scope as applied to pricing)
- Strong diplomatic and relationship-building skills across cultures and geographies
- A strategic mindset with the ability to manage complexity and drive change
- Excellent communication, negotiation, and influencing skills
- High integrity, resilience, and a passion for delivering best-in-class service
- Bachelor’s degree as a minimum
- Fluent in English, clear and concise written and oral communication

**What’s in it for you?**
- 13th month salary
- Medical Benefits / Dental / Medical Check-Up Benefits
- Group Insurance Benefits (Life insurance / Group Hospitalization & Surgical / Group Personal Accident)
- Flexible working time
- TMF Business Academy
- TMF Explorer program
- GoFluent language courses

**We’re looking forward to getting to know you

  • Client Services Director

    2 days ago

    Singapore IQ-EQ Full time

    Company Description IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Job Description**: You will need to understand clients’ needs, in such a way that IQEQ can align its...

  • Client Services Director

    2 weeks ago

    Singapore VERTICURL PTE. LTD. Full time

    **Role & Responsibilities** As Client Services Director you will have the responsibility for Account management, success and growth of your assigned accounts. You will be a trusted advisor to your client, making recommendations on demand generation strategies, marketing technologies and reporting. You will oversee internal teams of Client Success Managers...

  • Client Services Director

    2 weeks ago

    Singapore Octagon Full time

    Singapore Requisition ID: 11304 We are currently looking for a Client Services Director to play a primary role in leading one of our major clients as well as establishing a leadership role for the business in Singapore. As CSD, you will have scope and opportunity to extend your expertise to other existing client programs and development of new business...

  • Client Services Director

    2 weeks ago

    Singapore Octagon Full time

    We are currently looking for a Client Services Director to play a primary role in leading one of our major clients as well as establishing a leadership role for the business in Singapore. As CSD, you will have scope and opportunity to extend your expertise to other existing client programs and development of new business opportunities. The role will report...

  • Director - Client Services

    1 week ago

    Singapore NITYO INFOTECH SERVICES PTE. LTD. Full time

    The Director - Client Services role is responsible for Client interaction and management, consultative sales, managing a core sales team to break into new clients. Bringing in new business in the area Nityo specialize. Engaging with business segments and partners to ensure opportunities are identified and targeted. Drafting Program Plan, Resource Plan and...

  • Director of Client Services

    2 weeks ago

    Singapore 1000 STEPS PTE. LTD. Full time

    **Company Overview**: Are you passionate about driving sales performance and helping businesses reach their full potential? Look no further than 1000Steps. Established in 2015 with roots in Singapore and the UK, 1000Steps has rapidly expanded its footprint, with teams globally, including in Australia,, Indonesia, Philippines, Thailand, continental Europe and...

  • Client Service Director

    2 weeks ago

    Singapore THE BANK OF NEW YORK MELLON Full time

    The Treasury Services business within BNY Mellon services the payments, liquidity management and trade financing needs of our clients in the US and internationally, assisting them in their efforts to optimize cash flow, ensure adequate liquidity and manage risk - all essential components to their success. We deliver our solutions with a dedication to...

  • Client Services Director

    5 days ago

    Singapore INTERNATIONAL DATA CORPORATION ASIAPACIFIC PTE LTD Full time

    The Client Services Director is to lead the transformation of our business against our global strategy, as well as meet sales expectations in the ASEAN region. This role will own the direct client sales function across the regional team. **Key Purpose** The main focus of the role is to set out strategy for ASEAN, create and execute sales plans with the aim...

  • Client Service Director

    5 days ago

    Singapore RGA Careers Page Full time

    Our Client Services team serves as the first line of contact with our clients. They identify client needs and work strategically to provide thoughtful solutions with measurable results. They embody and drive the vision, culture, commercial success, and quality of work to advance R/GA's reputation as an industry leader and serve our purpose to design a more...

  • Client Service Director

    12 hours ago

    Singapore beBeeService Full time $80,000 - $120,000

    Client Service DirectorThis role presents an excellent opportunity to excel in a challenging environment, where strategic planning and flawless execution are paramount.Key Responsibilities:Lead the lifecycle of events and media campaigns from concept to execution, ensuring timely delivery of post-event reports.Collaborate closely with clients, creatives,...