Client Service Director

7 days ago

Singapore TMF Group Full time

**General Information**:

- Job ID
- 31709
- Location
- Singapore, Singapore
- Work Types
- Permanent
- Categories
- Client Relationship Management, Consulting Services, Funds

**About TMF Group**

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 12,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

**Discover the Role**

At TMF, we are committed to delivering exceptional service to our clients through innovation, dedication, and strategic insights. As we continue to grow and support our diverse global client base, we are looking for an experienced and proactive Client Service Director to lead and manage key client relationships for Fund services, ensuring that we consistently deliver outstanding results.
- As the Client Service Director, you will play a critical role in developing and nurturing lasting commercial and operational relationships with our existing clients. You will ensure the year-on-year delivery of contracted revenues and drive operational excellence and will work closely with internal stakeholders, manage service delivery, and lead initiatives to enhance client satisfaction.

**Key Responsibilities**
- Be the primary point of contact for global clients, ensuring consistent, high-quality service across all jurisdictions.
- Own the client relationship—understand contracts, manage delivery, and drive satisfaction.
- Lead regular business reviews, manage escalations, and ensure SLAs are met or exceeded.
- Collaborate with local offices and global teams to ensure alignment and operational readiness.
- Monitor contract performance, profitability, and client KPIs—proactively driving improvements.
- Identify upsell opportunities and support strategic growth initiatives.
- Champion client satisfaction through feedback loops, governance, and continuous improvement.

**Key Requirements**
- Proven experience in client service or account management within financial services or fund administration (minimum 5 years of managing against a commercial contract with understanding of the Service Level Agreements and definitions of scope as applied to pricing)
- Strong diplomatic and relationship-building skills across cultures and geographies
- A strategic mindset with the ability to manage complexity and drive change
- Excellent communication, negotiation, and influencing skills
- High integrity, resilience, and a passion for delivering best-in-class service
- Bachelor’s degree as a minimum
- Fluent in English, clear and concise written and oral communication

**What’s in it for you?**
- 13th month salary
- Medical Benefits / Dental / Medical Check-Up Benefits
- Group Insurance Benefits (Life insurance / Group Hospitalization & Surgical / Group Personal Accident)
- Flexible working time
- TMF Business Academy
- TMF Explorer program
- GoFluent language courses

**We’re looking forward to getting to know you

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