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Client Services Director
3 weeks ago
Company Description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
**Job Description**:
You will need to understand clients’ needs, in such a way that IQEQ can align its service offering. Translate client requirements into IQEQ’s organisation in such a way that On Time and In Full delivery is ensured. Represents IQEQ externally and expand brand awareness with existing relationships. Maintain close partnerships with Business Developers and serve as the ‘go-to’ person for the business developers to ensure the successful conversion of prospects. Acts as first point of contact for the client.
You also need to provide high quality and billable advice to clients. This does not include regular client work. Lead, or participate in, multi department, multi jurisdiction and multi-functional account teams to win/expand large account business. Support Sales Directors to prepare client offers and proposals. Manage the financial and contractual relationship with the client. Reviews/renegotiates agreements if and when needed.
Build a strong internal network which will enable Client Director to grow portfolio and ensure client gets attention required.
Analysis of client / account performance to improve the relationship and profitability (DSO, account profitability, scope, revenue trends, competitive analysis, perceived quality and account mapping).
**Qualifications**:
- Master/BAC+5 in (corporate) Law or Business Administration.
- A career in a financial services environment in which the person has been able to develop the understanding of the clients’ needs, has proven commercial skills and demonstrable results, as well as proven proficiency in one of the core functional areas that SGG provide to its clients.
- Expertise with Large Corporates; familiar with unregulated AIFs - at senior client services/operational role (Client Services Director, Operations Director)
- Previous experience on managing technically complex and high-risk clients
- Successful experience of onboarding many complex high risk structures (evidencing comfort level)
- Languages: Fluent English and French (a third language is a plus)
- Creative when it comes to providing innovative and new solutions to client problems.
- Excellent understanding (hands on experience) of SGG’s service offerings and activities.
- Experience with compliance and due diligence work.
- Excellent at writing creative, yet unambiguous and detailed quotes and offers to clients.
- Well organised in follow-up and disciplined in keeping track of what has been agreed and actions as set out.
Additional Information
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
