Client Service Director, Treasury Services

2 weeks ago

Singapore THE BANK OF NEW YORK MELLON Full time

The Treasury Services business within BNY Mellon services the payments, liquidity management and trade financing needs of our clients in the US and internationally, assisting them in their efforts to optimize cash flow, ensure adequate liquidity and manage risk - all essential components to their success. We deliver our solutions with a dedication to unsurpassed customer satisfaction, an approach that has continually earned us excellent customer service ratings.

The Client Service Director is a senior point of escalation to support large, complex external clients to resolve the most critical and complex day-to-day issues/inquiries and directs them to appropriate resources at BNY Mellon.

**Responsibilities**:
In this role you will be responsible for:

- Resolves the most critical and complex or non-routine client issues or inquires, as needed.
- Leads resolution of issues escalated by more junior team members.
- Monitors client experience, service delivery, quality and product performance
- Ensures all issues are resolved in a timely and efficient manner
- Provides suggestions for efficiency improvement
- Creates a consistent client experience
- Assists with requested changes that impact the client’s service model, technology or service requirements
- Enables quicker identification of themes/global trends
- Creates and provides Client Service Review Meetings
- Has greater understanding of our products and clients needs
- Works closely with the Relationship Manager and Client Support Officer to understand the unique needs and requirements of the client.
- Helps to navigate our organization to engage the right partners for resolutions to complex inquiries or projects
- Uses knowledge of client services best practices and BNY Mellon client needs to lead the team's development of process improvements.
- Supports multiple, and the most complex client accounts whose partnership with BNY Mellon may have a broad & significant impact on the business.
- High school/secondary school or the equivalent combination of education experience is required
- 10+ years of total work experience
- Excellent written and verbal communication skills required

  • Client Service Director

    2 weeks ago

    Singapore The Bank of New York Mellon Corporation Full time

    **Who we are**: The Treasury Services business within BNY Mellon services the payments, liquidity management and trade financing needs of our clients in the US and internationally, assisting them in their efforts to optimize cash flow, ensure adequate liquidity and manage risk - all essential components to their success. We deliver our solutions with a...

  • Client Service Director, Treasury Services

    7 days ago

    Singapore The Bank of New York Mellon Corporation Full time

    **_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top...

  • Treasury Services

    6 days ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $4,000 - $8,000 Per Month **Date Posted** 1 hour ago Additional Details **Job ID** 15278 **Job Views** 1 Roles & Responsibilities **Role Description (to include but not limited to)**: - Responsible for providing prompt and value-added inquiry services and solutions for...

  • Technical Client Services Manager

    2 weeks ago

    Singapore 360 Treasury Systems Full time

    Singapore **Your responsibilities**: - Manage, solve, escalate all incoming requests from clients - Provide first class customer communication - Optimize workflows and proactive find solutions; - Documentation of workflows and processes - Manage adhoc projects - Assist account manager and clients with ‘go live’ and resolve connectivity and technical...

  • Business Client Services Manager

    2 weeks ago

    Singapore 360 Treasury Systems Full time

    **Your Responsibilities**: You will be part of the Client Advisory Team and directly reporting to Head of Business Client Advisory Service, APAC. As a Business Client Services Manager, you will have the opportunity to work with our valued clients across Asia Pacific region and supporting customers during their lifecycle as a client of 360T. You face a broad...

  • Director - Client Services

    1 week ago

    Singapore JTC FUND AND CORPORATE SERVICES (SINGAPORE) PTE. LIMITED Full time

    **DIVISION**:Private Client Services** **DEPARTMENT**:Corporate and Fund Services** **BUSINESS OVERVIEW** We are JTC, an independent, award-winning provider of fund, corporate and private wealth services to institutional and private clients. Established in 1987, we now have over 900 people working across our global network, with assets under our...

  • Director, Treasury New Products

    3 weeks ago

    Singapore PayPal Full time

    Join to apply for the Director, Treasury New Products role at PayPal Join to apply for the Director, Treasury New Products role at PayPal The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers...

  • Director, Client Management and Client Servicing

    2 weeks ago

    Singapore MUFG Investor Services Full time

    Full-time Office Location: Singapore Rank: Director Employment Type: Permanent Full Time **Company Description**: Experience something Brilliantly **Different**with a career with MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, and we partner with over 480 loyal global...

  • Business Development Manager

    1 week ago

    Singapore beBeeTreasury Full time $80,000 - $120,000

    Develop Business Strategy for Treasury ServicesYour primary responsibility will be to develop a client base from scratch by prospecting both MSMEs and MNCs to encourage them to adopt the fintech's unique treasury as a service platform.You will oversee the entire business development cycle, starting from lead generation to onboarding and maintaining...

  • Director, Treasury New Products

    3 weeks ago

    Singapore PayPal Full time

    Join to apply for the Director, Treasury New Products role at PayPalJoin to apply for the Director, Treasury New Products role at PayPalThe CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers...