Business Client Services Manager

7 days ago

Singapore 360 Treasury Systems Full time

**Your Responsibilities**:
You will be part of the Client Advisory Team and directly reporting to Head of Business Client Advisory Service, APAC. As a Business Client Services Manager, you will have the opportunity to work with our valued clients across Asia Pacific region and supporting customers during their lifecycle as a client of 360T. You face a broad variety of tasks in a challenging environment, take over ownership for projects and get the opportunity to grow.
- Provide excellent service for existing and new customers
- Smoothly manage, solve and complete all incoming requests from clients
- Ensure a seamless onboarding for new clients onto our platform
- Build and maintain relationships with key client contacts
- Conduct client platform trainings (interactive and remote)
- Maintain, document, analyse and improve existing workflows and processes
- Oversee various project stages (product development, process implementation, regulatory/compliance, complex client setup)
- Participation in quality assurance by testing our full range of products and various new features on our platform.
- Close interaction and cooperation with internal teams (Sales, Legal, TCAS, etc)
- Integrating with global client advisory services team to ensure that global policies are implemented in the region and that regional experience leads to improve global policies

**Your Profile**:

- Minimum Bachelor Degree, ideally in a Finance and/or Computing based discipline is preferred.
- 1 - 2 years of working experience in eSupport / client services / middle office / back office of a global markets sales & trading division or other FX or treasury environment
- Experience in training to the financial community with a strong focus to financial markets
- Excellent sense of customer service (detail and service-oriented)
- Good organization skills, ability to work under pressure and to meet tight deadlines
- Ability to communicate in a precise, accurate and timely manner
- Ability to communicate technical/product information to a non-technical audience
- Self-motivated with a proactive and consistently high output work ethic
- Excellence communication skills in English and fluent in Mandarin, Japanese is an added advantage

**Our Offer**:

- Performance appraisals on a regular base
- 360T Academy including Sales Excellence Program
- Modern Singapore office located directly in the city center
- Social gatherings

**Contact**:
Cindy Tan
Head of People & Operations, APAC

1 George Street #20-04A
Singapore 049145

**About us**:

- 360T is a regulated, global marketplace for Foreign Exchange (FX). As Deutsche Börse Group’s powerhouse for FX, 360T provides a broad range of trading solutions and related services to both buy-side and sell-side firms.

Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, cash and money market products. It has recently expanded its instrument offering to include crypto NDFs and commodities (base metals and energy).

With over 2,900 buy-side customers and more than 200 liquidity providers across 75 different countries, 360T is uniquely positioned to connect the global FX industry.
Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in New York (360 Trading Networks Inc), London (360 Trading Networks UK Ltd), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).

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