Client Manager

2 weeks ago

Singapore American Express Global Business Travel Full time

Responsibilities:
- Proactively speaking with clients to build relations, offering a consultative approach when managing our client travel programs, providing insight and recommendations to assist our clients achieve their objectives; whilst at the same time improving their value to AEGBT
- Manage any escalations from the client, working with the servicing and support teams to understand the issues, reporting back to the client and being part of a team that closes out the issue
- Ability to consult, analyze and assess client needs while supporting needs to improve profitability
- Engagement and/or management of client implementations and de-implementations
- Send updates and communications to client key contacts
- Conduct face to face and phone/internet based introductory presentations/travel forums and business reviews
- Keep SFDC and any other relevant database updated as required, and communicate with different business units, specifically Operations, Supplier Relations, Implementations & Sales to manage day-to-day servicing issues, as well as cross-promotional initiatives
- Consult clients on MI hierarchy/UDID/CAP Profile/GSI Overlay positions
- Manage ad-hoc report requests, implement, maintain, & amend PET and insights reports
- Responsible for ensuring preferred supplier programs are distributed and loaded correctly through PRDS
- Engage in activities overseen by the Client Management team or specific AEGBT project’s as required by leader

Location

Singapore - Singapore

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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