
Technical Client Services Manager
1 week ago
Singapore
**Your responsibilities**:
- Manage, solve, escalate all incoming requests from clients
- Provide first class customer communication
- Optimize workflows and proactive find solutions;
- Documentation of workflows and processes
- Manage adhoc projects
- Assist account manager and clients with ‘go live’ and resolve connectivity and technical issues with our Java-based client software
- Resolve technical problems or business workflow issues during initial client communication
- Assist with identification of software bugs and work with internal teams to manage through to resolution
- Perform regression testing of full range of products and features on our platform
**Your profile**:
- Preferably 2 - 5 years of experience in client services / middle office / back office of a global market sales & trading division or other FX or treasury environment. Fresh graduates are welcome to apply
- Good understanding of fundamental IT concepts : Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity trouble-shooting
- Excellent sense of customer service (detail and service-oriented)
- Good organization skills, ability to work under pressure and to meet tight deadlines
- Ability to communicate in a precise, accurate and timely manner
- Ability to communicate technical/product information to a non-technical audience
- Self-motivated with a proactive and consistently high output work ethic
- Excellence communication skills in English and fluent in Mandarin, Japanese is an added advantage
**Our offer**:
- Performance appraisals on a regular base
- 360T Academy including Sales Excellence Program
- Modern Singapore office located directly in the city center
- Social gatherings
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