technical client services manager, apac

2 weeks ago


Singapore 360T Full time

Overview
Join to apply for the
TECHNICAL CLIENT SERVICES MANAGER, APAC
role at
360T
As a Technical Client Services Manager, you'll be part of a global team, providing exceptional support to our customers throughout their journey with 360T, one of the leading Foreign Exchange platforms worldwide. You'll tackle a diverse range of tasks in a stimulating SaaS environment, serve as the primary contact for our clients, and enjoy significant growth opportunities. This role includes weekend availability, offering flexibility and variety in your work schedule.
As 360T operates a 24/7 global support model, including weekends, this role requires a flexible mindset and occasional weekend availability to ensure seamless client coverage and continuity across time zones in a true follow-the-sun approach.
Responsibilities
Deliver outstanding service to both new and existing customers
Cultivate and maintain strong relationships with key client intermediaries
Address and resolve technical issues or business workflow challenges during initial client interactions
Assist clients in diagnosing hardware infrastructure problems
Identify software issues and collaborate with internal teams to find solutions
Efficiently manage the escalation process for unresolved incidents
Investigate and resolve trading issues
Conduct regression testing across our platform's full range of products and features
Support



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