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Sr Director, Client Services, Apac

3 weeks ago

Singapore Dynata Hong Kong Limited Full time

**Senior Director, Client Services APAC Region**

**The Senior Director, Client Services responsible for Dynata’s APAC Client Services and Professional Services delivery. The Senior Director will be responsible for executing a strategy that delivers operational innovation, business process improvement, profitability, efficiencies, and customer success. You will ensure sales and operations alignment and identify opportunities for long-term operational excellence.**

**Operations and Technology**
- Develop and execute a multi-country operational strategy for APAC, inclusive of all strategic issues affecting the business and allocating resources within Dynata’ s Operations org.
- Champion innovation and manage organizational transitions within the business.
- Evaluate key business and organizational challenges and develop innovative solutions.
- Oversee APAC Operations teams and act as the escalation point for delivery for both Professional and Client Services Organizations
- Negotiate complex business issues with internal stakeholders, customers and delivery teams. to accomplish business objectives.
- Develop supportive working relationships in a matrixed organization, particularly with colleagues managing delivery resources that support APAC Operations out of the Philippines and India.
- Contribute to global operational initiatives as required.

**Leadership Responsibilities**
- Lead a team of between 40-50 client services and professional services in the APAC region.
- Build a high-performance culture where employees make decisions with a view to the sustainable health of the business.
- Allocate people and physical resources and budgets to align with prioritized objectives that support short and long-term goals and monitor progress to ensure accountability.
- Continuously assess talent and workforce to ensure sustainable delivery of our programs and services.
- Build contingency plans and risk mitigation for vulnerabilities.
- Foster employee growth, development and is accountable for retention and engagement.

**Education, Experience and Job Competency Requirements**:

- 5+ years’ experience managing operation teams in the APAC region. Proven experience developing effective business strategies and operationalizing them.
- Demonstrated results driving business transformation and delivering service demands to support revenue growth.
- Significant analytical skills to make data informed decisions with demonstrable positive outcomes.
- Demonstrated ability to leverage relationships with peers to ensure alignment and execution of strategy.
- Track record of success building and motivating teams and driving performance excellence.
- Strong understanding of technology and other innovative approaches to achieve productivity.
- Exceptional verbal and written communication skills with the ability to influence and lead others.
- Show personal accountability and the accountability of others to drive results.
- Instills trust by managing through ambiguity to provide vision, purpose, clarity and direction to others.
- Demonstrated conviction to make decisions that effectively balance the interests of the organization, its members, and employees.
- Experience managing large budgets employing fiscal responsibility.
- Bachelor’s Degree.

**Travel**:Periodic travel will be required to various offices and offshore locations.

**What we can offer**:

- Flexible working arrangements to suit your lifestyle needs
- Wellness perks such as free flu vaccinations, counselling services, health advice etc.
- Career Development with global opportunities
- A culture of appreciation with chances to give and receive appreciation from peers all over the world
- Collaborative and supportive team environment with social events all year round
- Access to development courses and additional training from our internal L&D portal
- GIVE (Get Involved, Volunteer, Engage) day - a day of volunteering to give back to your local community in a cause of your choosing
- Charity matching to support your fundraising efforts
- Education Assistance to enhance your professional and personal growth
- Central and convenient office location within walking distance to public transport
- Diversity and Inclusion initiative where we take strides each day to continue to invest in ensuring our panels and team are diverse and guide clients on ways to be more inclusive in their research.
- Being part of a globally recognised brand leader in Market Research, gaining access to insights, new technology, and information about the industry and our 6000+ clients