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Client Service Director, Treasury Services
2 weeks ago
**_Bring your ideas. Make history. _**
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what **#LifeAtBNYMellon **is all about.
We’re seeking a future team member for the role of Client Service Director to join our Treasury Services team. This role is located in Singapore - HYBRID.
In this role, you’ll make an impact in the following ways:
**Key responsibilities**:
- Resolves the most critical and complex or non-routine client issues or inquires, as needed.
- Leads resolution of issues escalated by more junior team members.
- Monitors client experience, service delivery, quality and product performance
- Ensures all issues are resolved in a timely and efficient manner
- Provides suggestions for efficiency improvement
- Creates a consistent client experience
- Assists with requested changes that impact the client’s service model, technology or service requirements
- Enables quicker identification of themes/global trends
- Creates and provides Client Service Review Meetings
- Has greater understanding of our products and clients needs
- Works closely with the Relationship Manager and Client Support Officer to understand the unique needs and requirements of the client.
- Helps to navigate our organization to engage the right partners for resolutions to complex inquiries or projects
- Uses knowledge of client services best practices and BNY Mellon client needs to lead the team's development of process improvements.
- Supports multiple, and the most complex client accounts whose partnership with BNY Mellon may have a broad & significant impact on the business.
**Qualifications**:
- High school/secondary school or the equivalent combination of education experience is required
- 10+ years of total work experience
- Excellent written and verbal communication skills required
At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:
- Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg’s Gender Equality Index (GEI)
- Best Places to Work for Disability Inclusion, Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- CDP’s Climate Change ‘A List’
Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
**BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.**
**Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
