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Treasury Services
2 weeks ago
**Location**
Singapore, Central Singapore
**Job Type**
Permanent
**Salary**
$4,000 - $8,000 Per Month
**Date Posted**
1 hour ago
Additional Details
**Job ID**
15278
**Job Views**
1
Roles & Responsibilities
**Role Description (to include but not limited to)**:
- Responsible for providing prompt and value-added inquiry services and solutions for JP Morgan Treasury Services clients
- Handle day-to-day client inquiries and requests relating to their accounts and transactions
- Take ownership in pending cases by following-up closely and providing proactive updates to client
- Ensure risk/compliance guidelines are followed at all times while meeting client needs
- Identify and escalate issues in a timely manner
- Coordinate/Follow-up with internal partners
- Gather and compile information eg. interest setup/rates, account list, pulling of account statements, payment cutoff time etc.
**Key Accountabilities/Major Responsibilities**:
- Client Satisfaction
+ Resolve phone and written inquiries from clients and internal partners
+ Log, track all incoming work into tracking system on real time basis
+ Ensure first call resolution
+ Provide client updates on unresolved cases within SLA
+ Provide a high standard of client service. Ensuring that all client inquiries are resolved to their satisfaction through intensive partnership with other departments locally and globally.
- Client Intimacy
+ Advise immediate manager, Client Service Account Manager, and Client Advocacy of any potentially damaging relationship and operational deficiencies
- Managing Risk
+ Escalate any issues in a timely manner
+ Obtain exceptional item approval where appropriate
+ Recommend updates to Procedures Manual
**General Knowledge and Experience Required**:
- Bachelor's degree or equivalent
- 2 or more years of customer service or operations preferably in the Payments or in Treasury Services
- Fluency in English and Mandarin preferred to support international clients including those from China
- Strong interpersonal skills with proven supervisory abilities
- Effective problem solving, oral and written communication skills
- Ability to exercise sound judgment and make effective decisions
- Ability to prioritize, handle multiple tasks and work under pressure in a team environment
- Previous experience in a cash management role, with understanding of various aspects in clearing such as SWIFT, RTGS and GIRO and cash will be an added advantage
- Previous experience in client service / call center environment preferable
- Excellent verbal and written communication skills
- Enjoy investigating client inquiries in an efficient and accurate manner
- Able to provide quality services in a high inquiry volume environment
- Ability to work independently and in a team
Tags
treasury
services
client
service
analyst
