Treasury Services

7 days ago

Central Singapore Emprego SG Full time

**Location**

Singapore, Central Singapore

**Job Type**

Permanent

**Salary**

$4,000 - $8,000 Per Month

**Date Posted**

1 hour ago

Additional Details

**Job ID**

15278

**Job Views**

1

Roles & Responsibilities

**Role Description (to include but not limited to)**:

- Responsible for providing prompt and value-added inquiry services and solutions for JP Morgan Treasury Services clients
- Handle day-to-day client inquiries and requests relating to their accounts and transactions
- Take ownership in pending cases by following-up closely and providing proactive updates to client
- Ensure risk/compliance guidelines are followed at all times while meeting client needs
- Identify and escalate issues in a timely manner
- Coordinate/Follow-up with internal partners
- Gather and compile information eg. interest setup/rates, account list, pulling of account statements, payment cutoff time etc.
**Key Accountabilities/Major Responsibilities**:

- Client Satisfaction

+ Resolve phone and written inquiries from clients and internal partners

+ Log, track all incoming work into tracking system on real time basis

+ Ensure first call resolution

+ Provide client updates on unresolved cases within SLA

+ Provide a high standard of client service. Ensuring that all client inquiries are resolved to their satisfaction through intensive partnership with other departments locally and globally.
- Client Intimacy

+ Advise immediate manager, Client Service Account Manager, and Client Advocacy of any potentially damaging relationship and operational deficiencies
- Managing Risk

+ Escalate any issues in a timely manner

+ Obtain exceptional item approval where appropriate

+ Recommend updates to Procedures Manual

**General Knowledge and Experience Required**:

- Bachelor's degree or equivalent
- 2 or more years of customer service or operations preferably in the Payments or in Treasury Services
- Fluency in English and Mandarin preferred to support international clients including those from China
- Strong interpersonal skills with proven supervisory abilities
- Effective problem solving, oral and written communication skills
- Ability to exercise sound judgment and make effective decisions
- Ability to prioritize, handle multiple tasks and work under pressure in a team environment
- Previous experience in a cash management role, with understanding of various aspects in clearing such as SWIFT, RTGS and GIRO and cash will be an added advantage
- Previous experience in client service / call center environment preferable
- Excellent verbal and written communication skills
- Enjoy investigating client inquiries in an efficient and accurate manner
- Able to provide quality services in a high inquiry volume environment
- Ability to work independently and in a team

Tags

treasury

services

client

service

analyst

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