Client Management Support Officer

6 days ago

Singapore BNP Paribas Full time

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.
- excluding partnerships

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

**Position Purpose**:
**MAIN OBJECTIVES & PURPOSE**:
**Key Responsibilities**
- Client On-Boarding team’s goal, is to ensure a global and consistent “first service” is rendered to the clients.
- Ensure practices are adhered to bank’s standard procedures and guidelines with an emphasis in the area of compliance.
- Keeping abreast with the changes in regulations (site, regional, global, HO), assess its impact.
- Maintaining sound work processes and integrity of client data.
- Maintain workflows in accordance with site specific (SG/HK) requirements and ensure they are understood.
- Controls in place with regards to safe custody of account documentation; potential operation risks associated with users’ requests to access database of sensitive client data, signatures and document images.
- Provide feedback and escalate issues to the appropriate functions and management.
- Administer request from internal regulators, internal stakeholders with respect to audit review.

**CUSTOMER/SUPPLIER RELATIONS**:
Internal: IT and Operations, Legal, Compliance, Business Management Unit, Permanent Control and Credit

**KEY RESULTS AREAS**:
**Implementation and Process**
- Work closely with Internal Customers to provide support to on-boarding of clients to the Bank.
- Review the documentation requirement and completeness during client lifecycle.
- Perform name screening and ensure that adverse news hits and other increased risk factors have been appropriately identified in accordance to local regulations and guidelines and global policies
- Ensure all client files are stored and maintained accordingly (electronically and in paper format).
- Ensure integrity of Creation and Maintenance of Client Data and meeting SLA and KPI.
- Link clients to banking service tools (eg Special Mailing, Direct Access to Advisory Desks, Safe Boxes, etc) as requested as part of support handling.
- Support internal customers’ queries related to clients’ data/profiles to facilitate processes.
- Prepare regular reports for Management review (monthly/quarterly/periodic statistics).
- Ensure timely processing of static data inputs request.
- Appropriate and confidential handling of client data and information.
- Other additional request from time to time relating to CM support

**Team Spirit**
- Work within a team - with an adaptable flexible approach, coordinate with team members and internal customers to resolve complex cases and address issues in a timely manner.
- Be open to change and support the vision of working in a fully transversal operation.

**Information Sharing**
- Ability to share information and eventually train new team members.

**Control and Risk**
- Abide with operational risk procedures and escalate incidents to Management where necessary
- Contribute to the implementation and controls for daily processes and assist with the update of procedures
- Report and escalate concerns/ issues to Manager when required

**Communication**
- Liaise regularly with the following internal groups to ensure a smooth support process: Compliance, Legal, FO teams, Client on-boarding and due diligence team in Singapore/Hong Kong or other support teams withi

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