Client Experience Manager

2 weeks ago

Singapore STARLIGHT ASSET MANAGEMENT PTE. LTD. Full time

Starlight Asset Management (“Starlight”) is a Registered Fund Management Company (RFMC) with the Monetary Authority of Singapore (MAS).

At Starlight, we curate and develop modern investment strategies for our investors in both traditional and alternative asset classes.

We are forward-looking, deeply driven, and performance-oriented go-getters. We have high expectations on our people and reward them well accordingly.

Due to business expansion, the Company has an opening for a Client Experience Manager. The role reports to the Managing Director.

This role is for you if:
You are passionate and go the extra mile in your deliverables.

You enjoy taking charge of the planning and execution of your tasks and responsibilities.

You believe in developing strong interpersonal relationships for positive results and win-win outcomes.

**Key Responsibilities:
**Client Experience
Strategic planning, organisation, management, and execution of the Starlight Experience Programme (SEP), a comprehensive rewards programme for the firm’s valued clients.

Provide a high quality of service towards the firm’s clients.

Provide efficient and timely solutions towards clients’ queries.

Serve as the service ambassador to receive and host clients, stakeholders, vendors, and other parties at the office / lounge premises.

Curate and upkeep the food & beverage list for the firm’s visitors.

**Events Planning & Management
Comprehensive planning for the following*:

- Company visits & private luncheons for key executives
- Private & exclusive events for the company’s clients and investors
- Seminars for industry peers and vendors
- International outreaches and business trip itineraries
- the list is not exhaustive

Management of event flow and coordination between key parties, logistics, and vendors to ensure smooth running.

Hosting (opening and closing) for events and seminars.

Gather and tabulate post-event feedback from clientele and attendees for review with senior management.

**Branding
Assist senior management in:
Planning, organisation, and execution of the firm’s communications, tie-ups and co-branding initiatives with identified key brands and parties.

Development of marketing outreach with selected brands both locally and internationally.

Content creation and updates for the company’s website and selected medium.

Curation of the firm’s marketing and branding collaterals.

**Key Requirements:
At least four (4) years of relevant experience in client services, client support, hospitality, marketing communications, or relevant function.

Bachelor's Degree in a business field.

Experience in providing high value-added services to clients is very advantageous.

Strong integrity, accountability, and sense of discretion.

Good communication, written, and presentation skills.

Organised and meticulous in planning and details.

Confident, enthusiastic, and reliable.

Conscientious with strong sense of responsibility.

Proactive with strong initiative.

Ability to work independently and within a team when required.

Ability to adapt and operate in a dynamic business environment.

  • Global Client Services Manager

    2 weeks ago

    Singapore Chase- Candidate Experience page Full time $90,000 - $120,000 per year

    Experience a seamless onboarding journey with Global Client Service+, where we partner with you to proactively address potential challenges and ensure smooth transaction flows from implementation to full product usage.As an Onboarding Specialist within the Global Client Service Plus team, you play a crucial role in ensuring a seamless onboarding experience...

  • Client Experience Manager

    2 weeks ago

    Singapore Thye Hua Kwan Moral Charities Full time

    COMPANY DESCRIPTION **THK**MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. **THK**MC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone...

  • Client Experience Manager

    2 weeks ago

    Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

    **COMPANY DESCRIPTION** **THK **MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. **THK **MC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help...

  • Client Experience Manager

    3 days ago

    Singapore Capital Economics Full time

    At Capital Economics, we deliver independent macroeconomic and thematic insights through our real-time digital platform, challenging the status quo and partnering for our clients' success. We don't simply echo the mainstream views; our Economists originate the insights that matter, offering a new perspective that drives superior investment outcomes and...

  • Client Experience Manager

    18 hours ago

    Singapore KALTURA ASIA PTE. LTD. Full time

    **This is us** Kaltura’s (NYSE:KLTR) mission is to power any video experience for any organization - live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to...

  • Client Experience Manager

    7 days ago

    Singapore Career Edge Asia Pte Ltd Full time

    $5K + AWS + VB + allowance 5 working days, Mon - Fri, normal office hours Location: Central **Responsibilities** - Strategic planning, organisation, management, and execution of the Programme, a comprehensive rewards Programme for the firm’s valued clients. - Provide a high quality of service towards the firm’s clients. - Provide efficient and timely...

  • Kinexys - Client Solutions Associate

    1 week ago

    Singapore Chase- Candidate Experience page Full time $80,000 - $120,000 per year

    The Client Solutions Senior Associate for Greater China Client Solutioning and Global Cross Currency (FX) Solutions is a pivotal role within Kinexys Digital Payments, designed to foster and expand our client relationships in the Greater China region and across our Global FX clientele. This position is ideal for a proactive and strategic thinker who is...

  • Client Experience Manager

    2 days ago

    Singapore beBeeDigital Full time

    Job OverviewAre you a digital enthusiast seeking an exciting role? We are looking for passionate newcomers to join our dynamic digital team as Client Executives, supporting diverse clients in the travel, consumer, and corporate sectors. This position offers a unique opportunity to gain hands-on experience with cutting-edge technology clients and digital...

  • Client Experience Manager

    2 days ago

    Singapore beBeeCaseManager Full time

    Job DescriptionWe are seeking a seasoned Case Manager to join our High Net Worth (HNW) team in Singapore. The ideal candidate will have a passion for delivering exceptional client experiences and thrive in a dynamic, service-driven environment.The Case Manager will oversee the end-to-end service aspects throughout the case lifecycle (pre- and post-sale).Key...

  • Client Experience

    2 weeks ago

    Singapore LavaVella Full time

    LavaVella is a Singapore-based studio crafting distinctive brassware for homes, hospitality, and design-forward spaces. Every piece is made with intention; designed to bring character, clarity, and beauty into the everyday. We're looking for a full-time team member who will become a key part of our daily rhythm. This role is suited for someone who brings...