Client Experience Manager
3 weeks ago
At Capital Economics, we deliver independent macroeconomic and thematic insights through our real-time digital platform, challenging the status quo and partnering for our clients' success. We don't simply echo the mainstream views; our Economists originate the insights that matter, offering a new perspective that drives superior investment outcomes and profitable decisions.
Our comprehensive coverage spans over 100 economies, and supports banks, financial and commodity markets and real estate sectors. By leveraging our bold insights, real-time and proprietary data services and analysis, clients receive differentiated value, and investors uncover profitable opportunities and identify risks that others miss.
We don't just repeat and report the consensus headlines; using our unique methodologies we challenge them. We provide each member of our community the critical edge needed to navigate complex financial landscapes and make informed, profitable investment decisions.
As a Client Experience Team Lead at Capital Economics, you will oversee strategic relationships with high-value clients while leading a team of Client Experience Managers. This player-coach role combines direct client ownership with leadership responsibilities, driving both individual and team success in delivering exceptional client outcomes.
You will be responsible for ensuring clients derive exceptional value from our products and services, while driving platform adoption, engagement and long-term retention. This role requires deep commercial acumen, regional or segment specific expertise and a proactive approach to client lifecycle management. As a team lead, you'll also mentor and develop team members, foster a culture of excellence and innovation, and contribute to the evolution of the Client Experience function.
This role offers a pathway to broader leadership roles where you will drive strategy, scale operations, and influence company-wide client experience outcomes.
Key Responsibilities:
Client Lifecycle Management
Own the end-to-end client journey from onboarding through renewal, ensuring consistent value realization and long-term satisfaction. Develop and execute tailored success plans aligned to client pain points, success metrics, and platform usage. Monitor client health scores and engagement metrics to proactively manage risk and retention. Guide team members in developing-
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