Retail Training

2 weeks ago


Singapore AESOP Corporate Full time

**Purpose of Role**

The Retail Training & Performance Specialist has the primary responsibility to act as the key custodian of brand and customer experience, growing retail capability and driving performance within their portfolio. Through strong partnership with the Retail Business Manager, they provide targeted and timely training that is relevant to business goals and learner needs, resulting in exceptional customer experience and strong retail results.

**Primary Accountabilities**

**Finesse customer experience**
- Trains & coaches to bring to life the customer journey, experience & touchpoints
- Educates on adaptive approaches to create inclusive experiences for a diverse customer base
- Objectively observes & assesses customer experience, identifying opportunities to elevate
- Plans & executes relevant, contextual & appropriate learning solutions

**Elevate portfolio performance**
- Integrates observation, review & analysis of portfolio & team performance into daily workflow
- Partners with RBM to plan & implement relevant development activities
- Facilitates proactive development of self, colleagues & store teams through training, coaching & feedback
- Contributes to portfolio development & succession plans, sharing objective & relevant feedback on performance

**Embody brand identity**
- Role models Aesop's intention & purpose in every behaviour & action
- Delivers foundational & ongoing training to foster deep understanding of Aesop brand, product, & experience
- Stays up to date with Aesop's positioning in the marketplace, sharing insights across portfolio to build confidence & capability

**Enable optimal learning & business outcomes**
- Utilises training tools, systems & techniques to deliver impactful & scalable learning outcomes
- Partners with CM/D, RBM & RTM to plan & prioritise actions to meet short & long term needs
- Plans & conducts regular & purposeful store visits to achieve lasting & positive impact
- Upholds portfolio learning completion & maintains accurate training data

**Key Experience, Knowledge and Skills required**
- Background in a customer and sales focused environment
- Proven track record of effective in-person and virtual training facilitation
- History of successfully coaching others for performance
- Specialized knowledge in learning methodologies and adult learning principles
- Working knowledge of skin care and skin care industry
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
- Proven ability to analyze performance and take appropriate responsive actions
- Ability to problem solve and make decisions within business boundaries
- Strong written and verbal communication skills

**Aesop’s Inclusive Hiring Principles**
- “Diversity, Equity and Inclusion is not a project. It is a way of being.” _

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.


  • Retail Manager

    2 weeks ago


    Singapore LOTTE Travel Retail Singapore Full time

    The main responsibilities for Retail Manager is to ensure the effective performance of the stores through the management of the retail team and the implementation of company policies and procedures. The Store Manager will lead by example and have a hand’s on approach to the business with high levels of attention to details to maximize sales and...


  • Singapore WISEELEPHANT INTERNATIONAL PTE. LTD. Full time

    **Key Responsibilities: **Training Strategy**:Develop and implement a comprehensive training strategy that aligns with the company's business goals and objectives for both the Singapore and Malaysia markets. **Content Development**:Create and curate training materials, modules, and resources for various retail roles, ensuring they are up-to-date and...


  • Singapore WORKLE PTE. LTD. Full time

    **Working location: Tai Seng** **Mon to Fri** **Experience from Retail **_Our client is from retail industry. Looking for experience training executive to join their team. - ** **Job Duties**: - Review and update in-house training materials regularly to stay relevant to the everchanging retail landscape - Perform regular shop visits, monitor Mystery...


  • Singapore WORKLE PTE. LTD. Full time

    Location: Changi Airport - Salary: up to $6,000 - 5 days week - Must have experience in Retail training **Directives for Training Department** - Create training programmes in line with annual HR plans - Identify, propose and execute - Improvement plans for the department - Improvement plans for individual training personnel and for the training team -...


  • Singapore Argyll Scott Full time

    We are looking for a highly skilled Retail Training Coordinator to join our team in Singapore.This individual contributor role will drive learning and development initiatives for retail teams, focusing on enhancing client service and sales performance.The ideal candidate will design and implement engaging training programs that reflect the latest fashion...


  • Singapore HUANGDI TRAINING PTE. LTD. Full time

    About the Role:HUANGDI TRAINING PTE. LTD. is looking for a Retail Sales Supervisor who can lead our sales team to success. As a Retail Sales Supervisor, you will play a critical role in driving sales growth and improving customer satisfaction.Your key responsibilities will include supervising the sales team, monitoring their performance, and identifying...

  • Training Executive

    6 days ago


    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    Roles & ResponsibilitiesTraining ReportingWork with Training Manager on the Training/ HR Reporting Collate data for HQ Monthly Training Report/ Training by frequency & attendance report Update and collate data for Training Monthly Productivity Report Update Training Weekly Report Provide summary for HR department Annual Report Collect and consolidate...

  • Retail Supervisor

    4 days ago


    Singapore LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. Full time

    **Key Responsibilities** - Retail supervisors develop operations plans for their teams and make sure those plans are executed. - Lead, manage and motivate a team of Retail Associates - Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System. - Coach and train Retail Associates on GLOB+ system usage. - Conduct...


  • Central Singapore Talent Trader Group Full time

    **Responsibilities**: - Assist in the development and implementation of sales training programs for retail staff. - Conduct training sessions to enhance sales skills, product knowledge, and customer service of retail staff. - Create training materials and resources, including presentations, handouts, and e-learning modules. - Work closely with the sales...


  • Singapore Parfums Christian Dior Full time

    **Position**: **Company Description**: **THE CONTEXT**_____ Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise, both in France and throughout the world. Our House is an open and highly-focused collective, a leader that thrives on the creativity of...

  • Retail Manager

    6 days ago


    Singapore LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesROLES & RESPONSIBILITIESThe main responsibilities for Retail Manager is to ensure the effective performance of the stores through the management of the retail team and the implementation of company policies and procedures. The Store Manager will lead by example and have a hand's on approach to the business with high levels of...

  • Retail Manager

    2 days ago


    Singapore LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesROLES & RESPONSIBILITIESThe main responsibilities for Retail Manager is to ensure the effective performance of the stores through the management of the retail team and the implementation of company policies and procedures. The Store Manager will lead by example and have a hand's on approach to the business with high levels of...


  • Singapore LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. Full time

    Job SummaryWe are looking for an experienced Retail Supervisor to join our team at LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. As a Retail Supervisor, you will be responsible for leading a team of sales associates, developing and implementing operational strategies, and ensuring the smooth day-to-day operation of our stores. You will also be required to coach...


  • Singapore APEX RETAIL PTE. LTD. Full time

    About Us:APEX RETAIL PTE. LTD. is a leading retailer specializing in skincare products. Our mission is to provide exceptional customer experiences while offering high-quality products that meet individual needs. We're looking for a talented Senior Beauty Specialist to join our team and contribute to our success.Job Responsibilities:The successful candidate...

  • Retail Performance

    5 days ago


    Singapore Officine Panerai Full time

    Reference Code: 93166**Retail Performance & Training Manager**: - Singapore, 01, SG- PermanentFounded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were...

  • Retail Team Lead

    7 days ago


    Singapore LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. Full time

    Job Title: Retail Team LeadThe successful candidate will play a key role in ensuring the smooth operation of our retail stores within Changi Airport. Key responsibilities include:Ensuring accuracy of daily sales and cash handling proceduresProviding coaching and training to cashiers on POS systemsCollaborating with finance teams for month-end closing...


  • Singapore ANAKE RETAIL PTE. LTD. Full time

    Are you passionate about skincare? Do you feel driven and excited by reaching targets? Do people always tell you how friendly you are? If so, come join us as an Retail Manager! Here at Anake we aim to optimise skin health through powerful and innovative technologies. We push boundaries, anticipate customers' needs and create the personalised routine to...


  • Singapore Apex Retail Pte Ltd Full time

    **Responsibilities**: - Demonstrate proper use of skin care products - Identify customer needs and recommend products based on their preferences - Ensure proper presentation and products demonstration - Explain to customers on the products usage - Advise customers on skincare and prices **Requirements**: - No experience needed, training will be provided -...


  • Singapore AESOP Corporate Full time

    **Role purpose** The Retail Training & Performance Coordinator has the primary responsibility to act as the key custodian of brand and customer experience, growing retail capability and driving performance within their portfolio. Through strong partnership with the Retail Business Manager, they provide targeted and timely training that is relevant to...


  • Singapore PAN PACIFIC RETAIL MANAGEMENT (SINGAPORE) PTE. LTD. Full time

    About PAN PACIFIC RETAIL MANAGEMENT (SINGAPORE) PTE. LTD.We are a leading retailer that redefines retail with a culture of innovation and leadership. We are committed to providing excellent customer service, creating engaging shopping experiences, and offering high-quality products.Job DescriptionThis role involves overseeing store operations, influencing...