Retail Supervisor

5 hours ago

Singapore LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. Full time

**Key Responsibilities**
- Retail supervisors develop operations plans for their teams and make sure those plans are executed.
- Lead, manage and motivate a team of Retail Associates
- Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System.
- Coach and train Retail Associates on GLOB+ system usage.
- Conduct daily briefings to team members before the start of shift duty.
- To provide their team with constructive criticism and be able to help them develop by coaching and teaching different selling related skills.
- Lead by example and excel in customer service, merchandise knowledge, selling skills as well as cashiering.
- Manage and improve the SOP and procedures related to inventory management at the assigned stores level.
- Able to multitask, while also keeping the customer happy and satisfied.
- Excellent customer service and communications skills to meet the organiaation business objectives and exceed customer’s expectations.
- Good leadership skills to effectively oversee and manage the team.
- Supervisors may work a variety of hours that may include nights, weekends, and holidays.
- Retail supervisors may also be required to attend meetings and conferences.
- Any other ad-hoc assignment or project assigned by your superior.

**Requirements**:

- Diploma in Retail Management or related discipline
- At least 3 years travel retail or retail supervisory experience.
- Professional and pleasant personality.
- Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
- Able to stand for extended periods of time.
- Able to work rotating shifts duties in Changi Airport environment
- Able to work on weekends and public holidays

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