Reservation Officer

1 week ago


Singapore TOUR EAST SINGAPORE (1996) PTE LTD Full time

Assist with invoicing and payment processing
- Assist with invoicing and payment processingTourePlan(in-house) system
- Handle amendments, cancellations and enquiries regarding reservations
- Complete handling of tour file including transfers, air, coach & hotel bookings
- Familiar with the type of room available as well as their locations and amenities and options
- Dealing with disciplinary matters and customer complaints
- Provide recommendation for destination(s), modes of transportation, travel dates, costs and accommodations base on customers requests & interests
- Provide information on travel visa & insurance
- Prepare and update of promotional & display materials
- Liaise with the overseas ground tours and transportation operators for travel arrangement
- Handle travel operations including hotels, travel, transport coordination and customer support



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